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  • Customers like
    • Ease of use1
  • Customers don't like
    • Being overchaged3
    • Paying for nothing received2
    • Service provided2

  • Aug 22
  • Internet
  • Centerville, Tennessee
  • Justanswer Mechanics Question
  • 9
  • REVIEW RATING 4/5

Quickly I was charged $26.00! Submitted question to a mechanic about about a parking brake problem on my truck.For a couple of days received no reply,...other than a "apology" e-mail from just answer saying sorry for not being able to answer question, do I have any other questions?A day later a "expert mechanic" e-mails me with a reply.I click view answer, and instead of a answer the "expert"... Read more

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  • Aug 12
  • Internet
  • Lagos, Lagos
  • Justanswer Mechanics Question
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

My name is Bamidele Busari from Nigeria,in July,I asked about a transmission problem of my 2007 Mitsubishi outlander with the hope of getting professional advice on the problems,they asked me to pay on line which on 6th July,they deducted #4,900.90,on 7th July,they deducted#1,084.75,same 7th July,they deducted #4,772.90,on 12th July,they deducted #8,246.56,today,12th August,they deducted... Read more

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  • Aug 01
  • Internet
  • London, London
  • Justanswer Legal Question
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I asked a question and received an answer which was very short. I was not satisfied and messeged to ask for more information. Meanwhile Justanswer took £30 from my account. I am sure I read that I would not have to pay if I was not satisfied with the answer. I feel like asking one of their legal advisors how to get my money back but it might cost me another £30. I would also like to know why I... Read more

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  • Jul 21
  • Internet
  • Toowoomba, Queensland
  • Justanswer Account
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

Took $48.00 out of my credit card , DONT GET INVOLVED. I ,cant find how to get on to them to get it back or how to cancel my membership to stop getting billed for nothing. The site gives no advice and will not answer any inquires you have. The help that was supposed to be given was not and you are charged $5 .00 for your troubles. I don't hold much hope of getting my money back but I have now... Read more

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  • Jul 09
  • Internet
  • Perth, Western Australia
  • Justanswer Mechanics Question
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

i tried their services and found that so called technical experts who are supposed to be experts with years of experience in the field of my question are just looking up info in manuals which i can do myself i only just noticed they taking money from my credit card every month even though i cancelled subscription i told them they are ... Read more

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  • Jun 28
  • Internet
  • Wilmington, North Carolina
  • Expert Advice
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

I asked what I thought was an easy question based on touted lawn mower repair expertise. Charged $5.00 fee and came back 3 days letter with an apology on not being able to answer. Never a follow up or clarification. It seemed like a rip off as I figured out how my self and I am far from an expert. I inquired about will I get a refund, gee I guess I did not read the fine print. The rating is... Read more

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  • Jun 19
  • Internet
  • Dallas, Texas
  • Advice
  • 18
  • REVIEW RATING 4/5

Asked question three hours before I needed a solid answer regarding a commercial sale closing occurring that day. Never received answer, even though in his reply, the experts' reply, they sent it to me according to their time, right after i sent question. The expert answer came after the closing, too late, and it was vague. It doesnt take and expert to tell me, 'it is all negotiable, or depends... Read more

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  • Jun 17
  • Internet
  • Voorhees Township, New Jersey
  • Positive Experience
  • 13
  • REVIEW RATING 4/5

I signed up for a monthly membership at a very reasonable fee. I ask at least 1 question a week and have always been satisfied. The professionals will answer as many follow up questions that you have. They will also speak to you on the phone, if necessary. If someone is not happy with an answer they receive they simply do not have to pay, therefore how can anyone possibly have a complaint. This... Read more

Was this review helpful? 1 0

  • Jun 16
  • Social Networks
  • Letterkenny, Donegal
  • Expert Advice
  • 27
  • REVIEW RATING 4/5

I had a problem with my subaru.I asked for advice you asked for money before i got an answer.i paid with credit card and got no answer.checked back with you next day,you asked what problem was again .I gave it again,no reply.Got my credit card bill to find i was charged twice.This is fraud,if i am not credited on my credit card i will go to the appropriate authorities.my email is. ... Read more

Was this review helpful? 0 0

  • Jun 15
  • Professional Services
  • London, London
  • Technical Support
  • 3
  • 3
  • 38
  • REVIEW RATING 4/5

I asked a question and received a very useful reply and was charged £28 on my debit card quite correctly. However when i received my bank statement i see that I have also been charged £38 10 days later even though i did not ask a further technical question. Being charged for asking how long the £28 fee was for, this was taken out of my debit card without my permission and I will seek legal... Read more

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