• Ease of use1 votes
  • Deposit billed for the lot2 votes
  • Service provided2 votes
  • Being overchaged2 votes
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  • Apr 13
  • Internet
  • Ifo, Ogun
  • Subscription
  • 3
  • REVIEW RATING 4/5

I request for help on how to tackle my fraud issue and Justanswer charges me $47 and they never give me any solution to the problem and every month the get $47 from my Account this Fraud. This must stop. I have check my inbox to see if any answer was sent but non each time I call them to complained the keep telling me it will be sent. That means the are fully aware that solution was not profer... Read more

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  • Apr 08
  • Internet
  • Nottingham, England
  • Ask An Expert Service
  • 9
  • REVIEW RATING 4/5

In Feb 2013, i asked a question on Just Answer was informed on the website this would cost £28-00, and requested my bank details. I did this, asked my question and received a reply, all good. Since then £30-00 per monthe has been taken from my bank without my permission. My son phoned last month, told this would have been stopped - received my bank statement for March 2015 money has still been... Read more

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  • Mar 17
  • Internet
  • Glasgow, Glasgow City
  • Subscription
  • 1
  • 1
  • 25
  • REVIEW RATING 3/5

I asked the question, "why was I charged subscription of £30.00, when I did not authorise it". Asked for an answer from them on 12th March. No reply. Repeated my request, still no reply. not even an acknowledgement. The problem started when I asked for a solution. I needed a Manual for a Panasonic DVD/Recorder. I paid the fee of £20.00. I was contacted to tell me that a Manual was available to... Read more

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  • Mar 14
  • Internet
  • Advice
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

I was told it was a $31 charge. After a while an amount showed up and I asked is it a new charge. The man I was dealing with said it was a deduction from the original quoted $31. This happened a second time and I again reluctantly said ok after asking is this still part of the $31. After receiving a yes I said ok. But when I got the bill there was a charge for $50. As far as I'm concerned, I... Read more

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  • Feb 12
  • BBB - Better Business Bureau
  • Liverpool, Liverpool
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

Contacted justanswer.com about a legal matter for a deposit of £3 and a further payment of £25 to view the answer. The deposit was processed immediately, so not slow on removing monies from accounts. When I pressed the button for the answer the £25 was also immediately removed (you can watch it happen when you have online banking). The answer was what I would call more of an obvious suggestion... Read more

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  • Jan 30
  • Internet
  • Overland Park, Kansas
  • Deductions
  • 64
  • REVIEW RATING 4/5

They stated in an email that they were wrongfully withholding my funds. Money that I need to support my family due to an 'investigation' after taking hundreds from my account with no notice and then informing me that I had to pay back a 'customer' hundreds more. I will be filing a class action lawsuit against JustAnswer due to their unethical, immoral, and illegal behavior. I plan on filing a... Read more

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  • Dec 21, 2014
  • Social Networks
  • Johannesburg, Gauteng
  • Subscription
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

I had a query concerning an issue with my jeep. After 24 hours I got a response from 'bill' which was very helpful and I solved my problem. After further searching on the net I found all the other information I needed to fix my jeep for nothing. My attempts to cancel have gone unanswered and the website does not lead me to the page where they say I can cancel the unending 'unlimited... Read more

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  • Dec 07, 2014
  • Internet
  • Professional Expert Answers
  • 119
  • REVIEW RATING 4/5

I contacted Just Answer on 12/5/2014 with a very serious concern/question. I am a victim of domestic violence (verbal, emotional and mental abuse) and have lived this way for the past 20 years thinking it is my fault, I deserve it and what most victims of domestic violence believe. That is what the abuser does to his victims. I am also extremely ill. I began by stating this and more than I... Read more

Was this review helpful? 0 1

  • Nov 19, 2014
  • Television/ Radio
  • San Antonio, Texas
  • Tv
  • 2
  • 2
  • 55
  • REVIEW RATING 3/5

Justanswer did not help me fix the problem with my TV. They claimed not proble with TV and that it was problem with my cable box. I called ATT to report the problem but they helped me with the TV problem in less then 5 minutes free of cost. It was not issue with the cable box as Justanswer claimed. I contacted Justanswer several times to get refund but my emails have been ignored and... Read more

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  • Nov 14, 2014
  • Internet
  • Chatham, Medway
  • Positive Experience
  • 51
  • REVIEW RATING 4/5

Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It... Read more

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