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2.7 Based on 23 reviews
Compare to others
  • Customers like
    • Ease of use 1
    • Help from someone who cares 1
    • Paying for having my time wasted 1
  • Customers don't like
    • Paying for nothing received 7
    • Being overchaged 7
    • Not getting any answer and being charged 3

Stop *** taking money from me you *** I'm paying for nothing Add comment

I had a situation with my husband and called the free trial just to get a few questions answered for just that one time because i knew that i would not want to continue paying $47 a month. After receiving information i cancelled the free trail that same day. Having had a hip replacement and recuperating, i did not notice that they were still taking money out of my bank account untill this week. Twice they have taken out $47from my account and i... Read more

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I HESITATED GIVING MY INFO -BUT HAD NEED FOR HELP ON MY AUTO. NO ANSWERS WERE PROVIDED!!!!!!!!!!! YET YOU CHARGED MY CARD 2X FOR $5 + $11!!!!!!!!!! I WILL SEEK JUSTICE AND REFUND AND REPORT YOU AS WELL !!!!!!!!! I HAVE COPY OF CHARGES !! YOU REQUIRED WAY MORE INFO THAN NECESSARY FOR SIMPLE QUESTIONS! NOW- NOT ONLY AM I STILL WITHOUT FIX FOR AUTO, I HAVE YOU THEIVES TAKING MY MONEY WITHOUT CONSENT! REFUND MY MONEY! FALSE ADVERTISING... Read more

Was this review helpful? 0 1

The we site claimed that you pay $5, and only pay the additional fee if answered satisfactorily. I was charged $26 immediately. I waited for several days, did not receive an answer. When I wrote I was told my question would be escalated". I asked if I would be charged more. Did not receive a reply. And did not receive an answer to my question. Then filed a complaint with PayPal. JustAnswer ignored PayPal. Again, another wait and then PayPal... Read more

Was this review helpful? 1 0

Very easy to be over charged and billed for unwanted "membership" on this website. Questions look like they will cost $5, or a particular amount you have pre-agreed upon, and must pre-pay, but once you accept an answer you could be billed any unspecified amount. Once they have your billing info, charges hit your bank before you are aware that they are going to bill you. Could easily run into banking over draft fees, account holds and lack of... Read more

Was this review helpful? 2 1

They charged my account twice and they wont pay me back my money or put it back in my account im going to furthet address this problem these people and there network are a scam i've called and called and emailed that they charged me twice. Very unprofessional. DO NOT USE OR GIVE THESE PEOPLE YOUR ACCOUNT INFO Read more

Was this review helpful? 1 0

My dog has become a little more aggressive as he has gotten older and I'm concerned about taking him out on walks because he barks at people walking by and at other dogs. I've been using JustAnswer to get help with training since my dog was a puppy and they've always provided very helpful information so I came back to the site again. This time I got help from Jane and she gave me a few exercises to do while out on walks. I've been trying her... Read more

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This company charged me for a membership, which I never bought. Not only did I never buy a membership, according to their website I am not a member. There is no mechanism available for me to cancel my non-existent membership, other than asking them to manually do it. (No joy.) Nonetheless, they have been charging me every month for a membership. This all stems from a simple question and answer, for which I paid and was well satisfied. That's... Read more

Was this review helpful? 1 0

HDTV having convergence picture problems. Submitted details and home troubleshooting applied in the form of a question. Intantly recieved a screen with option to click (for obvious payment). Rather than a "hint" of whether a solution exists or not Add comment

My dog was sick and Justanswer probably saved her life. What else can I say other than thank you. Add comment

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