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Very easy to be over charged and billed for unwanted "membership" on this website. Questions look like they will cost $5, or a particular amount you have pre-agreed upon, and must pre-pay, but once you accept an answer you could be billed any unspecified amount.

Once they have your billing info, charges hit your bank before you are aware that they are going to bill you. Could easily run into banking over draft fees, account holds and lack of vital funds while trying to get refunds and stop billing.

After doing a quick internet search I understand others have had the same experience with overcharges, surprise billing, and promised refunds that never appeared. Be Wary of justanswer

Reason of review: misleading.

Location: Garden Grove, California

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JAreply
Response

Hello,

Iโ€™m very sorry to hear about your experience. Iโ€™m Adam and I work for JA.

I have sent you a private message so I can take care of your account immediately.

I'm sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.

This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.

An Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless youโ€™re satisfied with the help received and rate the service accordingly.

An overview of this process can be found on the How It Works page here: http://ww2.justanswer.com/how-justanswer-works I hope this clears up the confusion about your charges but please let me know if you have any questions or if I can be further assistance. You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do.

Weโ€™re here to help and weโ€™ll work with you until youโ€™re satisfied. Regards,

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