I asked JustAnswer for help with my TV. They state on their site if you are not satisfied with their service that they will charge you. This is untrue.
Justanswer did not help me fix the problem with my TV. They claimed not proble with TV and that it was problem with my cable box.
I called ATT to report the problem but they helped me with the TV problem in less then 5 minutes free of cost. It was not issue with the cable box as Justanswer claimed. I contacted Justanswer several times to get refund but my emails have been ignored and unanswered. Each so clalled tech claims thousands of satisfied clients they served but it is not true.
When you state you are unsatisfied the service and that they did not help you with the problem you had they ask that you do not write a bad review and that you can get refund but when you comply they go on to not keep their word on the refund. Justanswer is a scam and misleads people. They are not skilled or capable of providing the service they claim.
Their website should be removed and not allowed to do business and ripping of people. Beware and do not do business with them.
Reason of review: Problems with payment.
Monetary Loss: $42.
Preferred solution: Full refund.
Location: San Antonio, Texas
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Comments
Please avoid publishing any personal information and promotional content
I suppose taking time to write this review was more important than contacting their customer service. They do refund you, if you want to complain that is the place to do it if you want the results. I have no problem at all with Justanswer, good company, good service.
Hello,
Iโm very sorry to hear about your experience and hear that the service wasn't of help to you. Iโm Adam and I work for JA.
I can take care of your refund immediately if you can contact customer support.
You may reach us anytime through the Contact Us link on our Help page.
Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. Weโre here to help and weโll work with you until youโre satisfied.
- Adam