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3.0 Based on 28 reviews
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  • Customers like
    • Paying for having my time wasted 2
    • Fast high quality 1
    • Help from someone who cares 1
  • Customers don't like
    • Paying for nothing received 7
    • Being overchaged 7
    • Not getting any answer and being charged 4
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There must be someone that can help people like me STOP PEOPLE LIKE JUSTANWER!!! From helping themselves to money that does NOT belong to them THEY ARE TAKING MONEY THAT THEY HAVE NO RIGHT TOO, I HAVE NOT GIVEN CONSENT TO THEM! I HAVE NOT FILLED IN A CONSENT AUTHORISATION BANK FORM GIVING THEM AUTHORITY TO START DIRECT DEBITS THIS SERVICE IS STEALING FROM ME Taking money out of my private bank account violating my rights..!!! They have ripped me... Read more

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The first time I was trying to get information about an old Japanese print or painting and I was referred to an "expert" in Japanese art who could not identify ANY of the symbols and NO IDEA whatsoever about the picture. I was charged for this "service" anyway and had to contact my credit card bank to dispute the charge. The second time I was asking for advice from an immigration lawyer who only supplied basic knowledge that is available for... Read more

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One of the HVAC units at my home failed overnight and, when I attempted to contact the manufacturer for assistance, I was steered to this website and so I contacted them. Big mistake in hindsight. They were fairly transparent about the costs involved and--so far at least--have not taken more money from my credit card than they promised. However, JustAnswer should still be held accountable for at least some misrepresentation. They claim their... Read more

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Recently went to their site to get an answer for a problem I was having with my minivan. Since I needed something more than what I could find out on the internet, I thought this would be the place to go.....WRONG! THIS SITE HAS SOME VERY MISLEADING STATEMENTS regarding when they charge your CC and for how much. When you hit the landing page, it states that you pay a $5 deposit, then $38 when you are satisfied with the answer. "When you are... Read more

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I only used this service once!!! now they are stealing from me! taking money out of my bank account they have done this twice to me! charged me $115.00 dollars for what? Is there anything that I am able to do? would appreciate any suggestions? This company of lawyers SO CALLED lawyers are ripping people off! Is there anyone that can suggest what is the best possible way in trying to stop these people doing this? They are doing it to a lot of... Read more

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I want my money back. They just bounced me around there site. No answers and would not address my complaints. I .never got any satisfaction no matter what I asked. they just moved me from one place to another. I dont Know what happened to there service but it is really bad now. They told me I had to wait several days for a answer. I dont have several days. I dont have 100 words to fill out this form. I could have told you in less the 20 words.... Read more

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I used this service once and the advice was bland at best. I wanted some advice on a mercantile law matter relating to a car lease and what my rights were regarding repossession of the car, yet I received incorrect information with no clear legal reference. Ok so you live and learn I guess, but the problem I have is that I am still being charged $95 per month two months after the fact and I never authorized anything like that. I have to cancel... Read more

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the site (www.justanswer.com › Ask a Vet › Cat Questions) asked for a deposit but said money was only paid on receipt of a satisfactory answer, and that they operated on a 'trust' basis. the next screen asked for payment in advance (as 'deposit' implies) but there is no mention of further payment after a reply is received. however several people here have reported subsequent charges without authorisation on various Just Answer sites. when i... Read more

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I asked you a one question yesterday, and I got a reasonable reply which took some time. I do not understand why my card was charged $78 even after i had paid the initial $5. This $78 was deducted from my account without my authorization. This was my first time giving you a chance to serve me and definitely the last. This $78 was deducted from my account without my authorization. This was my first time giving you a chance to serve me and... Read more

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I agreed to pay $5 for a question once I submitted it. Big mistake. I declined every charge they tried to get my agreement to. They charged my card $55 immediately. Then the person assigned to answer my question started asking for information I'd already supplied with the question. Now I've had to cancel my card because of what I've read about this bunch. My mistake was to not stop when they asked for payment details. Big mistake. I feel sooooo... Read more

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