Company responded
Anonymous
map-marker Merrill, Wisconsin

Just Answer.com charged my account without my authorization.

As I said above, this company charged my card without my authorization. I gave consent to charge one dollar.

Then the next thing I asked was do I need to pay to have my questions answered. The chat person didnt respond to this but said they could have a tech person help me w/o a problem. Then it came up that for $26 and some odd cents they could transfer me to a tech person. At that point I closed out of the site.

This morning when my husband looked at our account, there was a $46 charge. I called them and using an automated system, the amount was supposed to be removed and back in my account in 3-5 days. I dont know why, but I opened my account and the I had not one but two charges from justanswer.com on my account.

This time I called and spoke to an actual person who told me the account was closed and money would be refunded in 3-5 days I told her I had two $46 deductions pending on my account now and she argued with me that I didnt, my account was closed. I told her about the reviews that we read online about the company and she said what a great company it is.

I told her if that additional amount remains on my account , she would definitely be hearing from me again. I only worry what else they may do to my accounts!

View full review

User's recommendation: Don’t get involved with them.

2 comments
Guest

This is nothing new for them doing that to people. When you go to check reviews about Just Answer, On different review sites, There are provely over 40 negative reviews or more, Stating in them where they have done that.

JAreply
Response

Hello, Thank you for contacting JustAnswer. We're sorry for the trouble this has caused you.

I would love to help you out. I will need the username and/or email on that account in order to assist further. Thank you in advance for your cooperation. I'm looking forward to your response.

Please let me know if you need further assistance.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

View more comments (1)
Company responded
Deondrae Abz
map-marker Monrovia, California

Csncel

You *** people can't answer questions, you can lick my *** stinking lily white conservative ***

Have a nice day

View full review
2 comments
Guest

This person has hit the nail on the head, With that comment, About Just. Answer.

JAreply
Response

Hello, Thank you for contacting JustAnswer. We're sorry for the trouble this has caused you.

There is no account associated with your email address or phone number. If you see a charge on your PayPal or bank account, this means you have another account. I will need the username and/or email on that account in order to assist further. Thank you in advance for your cooperation.

I'm looking forward to your response. Please let me know if you need further assistance.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

View more comments (1)
Company responded
Kerrin Eqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Head Of Westport, Massachusetts

Horrible scam

They scammed me when all I wanted was a question about my uber login. Uber is also guilty. Their customer service sucks as well. They force you to put in your credit card instead of asking your questions
View full review

User's recommendation: Don't let uber force you to put in your credit card

1 comment
JAreply
Response

Hello Kerrin, Thank you for reaching out to us and we apologize for any inconvenience. In checking your account, the $46 payment didn't go through as it was declined by the payment processor.

Since the payment failed, no question was submitted and no membership has been created.

Please reach out if you need additional assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Company responded
Jazper Uaf
map-marker Dublin, Leinster

Resolved: I'm worried that I'm being charged for nothing

Updated by user Nov 30, 2023

Company fixed the issue and I have been provided with apology. Phone calls

Original review Nov 30, 2023
I somehow was transferred to you when making an online enquiry to Halfords Ireland I received no reply to my question but had misgivings about giving my bank card details. I asked to cancel my request and membership which I didnt realise I was taking out.

The last lady I spoke to said I have NOT been charged and tge matter is resolved .. thank you
View full review

User's recommendation: None really

1 comment
JAreply
Response

Hello Jazper, Thank you for letting us know! We extend our sincere apologies for any inconvenience caused.

It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: https://www.screencast.com/t/57zCVADE Your payment is shown as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account.

When this happens, the charge will just disappear from your account because it was never finalized. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Kemoni Nhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pinnacle, North Carolina

Unwanted subscription

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I asked fir a number to contact IRS thinking it would cost $1.00. The next day I found a charge for $35 on my credit card. I have yet to "talk" to a live person. I was deceived into paying the $35! I have never felt so used!
View full review

User's recommendation: Don't write on this site!

1 comment
JAreply
Response

Hello Kemoni, Thank you for contacting JustAnswer. We apologize for the experience you had.

It looks like you accepted an offer to try our monthly membership program, when you posted your Tax question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: https://www.screencast.com/t/57zCVADE We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-805-5962 ext. 28

Company responded
Anonymous
map-marker Fort Lauderdale, Florida

You advertise that I would speak to an endocrinologist, and you don't have an endocrinologist

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they advertised that I could speak to an endocrinologist when they dont even have an endocrinologist on staff. It was very difficult actually impossible to get a refund online. I chatted with five different people. But once I called customer service was great. However, this is a bait and switch. And as far as Im concerned, its a scam.
View full review
1 comment
JAreply
Response

Hello, We don't intend for you to feel this way when using JustAnswer. I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Helen B Soi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Created membership and continually charged me for 2 month

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I was transferred to the site justanswer.com from searching pro-bone attorney for my question. Site mentioned the charge of $2.

4 useless attorney didn't provide any answers and just wasted my time. One attorney partially answer and I paid bonus $4. In total it should be charge for $6, but when I received my statement, there were 2 charges - for $6 and $86.

After call to customer service they mentioned additional $86 was a membership which is not refundable. My words and their records, showing the answer wasn't answered and I was disappointed with their service and never signed for the membership, were totally ignored.

View full review
Loss:
$172

Preferred solution: Full refund

User's recommendation: Don't use this site, it's a fraud!

1 comment
JAreply
Response

Hello, Thank you for contacting JustAnswer. We're sorry for the trouble this has caused you.

There is no account associated with your email address or phone number. If you see a charge on your PayPal or bank account, this means you have another account. I will need the username and/or email on that account in order to assist further. Thank you in advance for your cooperation.

I'm looking forward to your response. Please let me know if you need further assistance.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

Company responded
Thomas B Idz

I didn’t know I was being sent to just answer

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I was pissed. Will dispute the charges .

I was unaware of just answer being involved until I got the friggin bill. How dare you people just jump in at any time and start billing people like me.

If I knew you were involved I wouldve hung up.what gives you the right to jump into a situation and turn around and already billing them. This is *** and every one I know will know about it.

View full review
Loss:
$40
Cons:
  • Sneaky charging system

Preferred solution: Full refund

User's recommendation: Don’t

1 comment
JAreply
Response

Hello Thomas, Thank you for contacting JustAnswer. We apologize for the experience you had.

It looks like you accepted an offer to try our monthly membership program, when you posted your Apple ID question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: https://www.screencast.com/t/57zCVADE We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

Company responded
Pierre L Qhb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trois-Rivieres, Quebec

Je veux canceller justanswer

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Je veux canceller votre service je ne ferais plus rien savoir si vous ne parlez français faite traduire le message

View full review

User's recommendation: Pour moi ca na pas été a la hauteur de mes attentes donc 40.00 c’est trop paye merci

1 comment
JAreply
Response

Bonjour Pierre, Merci pour votre note et je m'excuse pour tout inconvénient ou confusion. Bien que nous ne parlions pas votre langue (les langues prises en charge sont l'anglais, l'allemand, le japonais et l'espagnol), nous pouvons utiliser Google Translate (http://translate.google.com/) pour communiquer entre nous.

Nous vous présentons nos sincères excuses pour tout inconvénient causé. Il semble que vous ayez sélectionné notre programme d'adhésion mensuel après avoir posté votre question sur notre plateforme. L'abonnement est configuré pour être facturé automatiquement, garantissant un service transparent. Dans le cadre de la procédure d'inscription, vous auriez rencontré un message similaire à celui ci-dessous : https://www.screencast.com/t/57zCVADE Vos frais d'adhésion ont été remboursés et j'ai confirmé que votre adhésion a été désactivée.

Si vous avez besoin d'aide supplémentaire, n'hésitez pas à me contacter. ---------------------------------------------- Hello Pierre, Thank you for your note and I apologize for any inconvenience or confusion. Although we do not speak your language (supported languages are English, German, Japanese, and Spanish), we can use Google Translate (http://translate.google.com/) to communicate with each other. We extend our sincere apologies for any inconvenience caused.

It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: https://www.screencast.com/t/57zCVADE Your membership fees have been refunded, and I have confirmed that your membership has been deactivated.

If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Tonia B Qlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Read Below

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You sly SOBs are trying yo charge my account $49/plus dollars. I wsd contcting Face Book to file a complaint.

I never asked for your assistance. You are trying to rip me off.

View full review
Cons:
  • Very underhanded subscription process caveat emptor

Preferred solution: Money was refunded as it should've been

1 comment
JAreply
Response

Hello Tonia, Thank you for reaching out to us at JustAnswer & we're very sorry for any confusion. You likely clicked on an advertisement for JustAnswer which brought you to our site.

You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, Medical, Pets, Computers, Appliances, Automotive, etc. It looks like you accepted an offer to try our membership program when you posted your questions on the site. The membership bills automatically to avoid disruptions in service.

You would've seen a message similar to this when you signed up: https://www.screencast.com/t/57zCVADE As a courtesy, we have processed a cancelation of your charges. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

Company responded
Carmel G Gen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorised debit

I spoke to Noor Kubra on 1 October 2023, via a pop up on my Microsoft page, about problem using Microsoft. I thought she was talking to me on behalf on Microsoft.

She said there would be a small fee, which was refundable. I agreed and paid with my Absa Visa card. She gave me an alternate phone number for Microsoft. 080016****

At no stage did she mention that i was registering on JustAnswer!

There was no discussion about a monthly charge of R599.

When i checked my October and November credit card statements i see you have debited my account on 1 October and 1 November without my authorisation. Subsequent enquiries with my bank have advised me that you have a refund policy thus i should request that all amounts be refunded.

DO NOT DEBIT MY ACCOUNT AGAIN.

KINDLY RESPOND IMMEDIATELY.

Carmel Glissmann

View full review
Loss:
$1200

Preferred solution: Full refund

1 comment
JAreply
Response

Hello Carmel, Thank you for reaching out to us. In checking your account, I see that Customer Service already refunded your payments on 11/27/2023.

The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Terri H Nmn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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JustAnswer - Scammers
JustAnswer - Scammers - Image 2
Will not cancel subscription. And keep taking money from my bank account , when they aren't authorized to do so. Criminals. Rip off. No buisnness ethics no values horrible customer service. Caused financial grief and hardship.
View full review
Loss:
$92
Cons:
  • Scam and hidden fees are part of the quick answers
  • Horrible customer service
  • Not being very clear and displaying the joining fee

Preferred solution: Full refund

User's recommendation: Don't become a customer

Company responded
Lynda T Eko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Being Charged for a Service I did not Sign up for

Updated by user Nov 02, 2023

Company fixed the issue and I have been provided with apology. Logged a complaint through pissedconsumers.com and sent an email to one of the customer service representatives that helped another person. After a few quick emails my account was credited back for the $39 for previous month and the charges for the current month were rescinded.

Original review Oct 30, 2023
I asked a one time question for $2.50, and now I am getting charged $39.99 monthly for a service I did not sign up for. I have been charged $39.99 twice now and the customer service representative says it is non-refundable.

What the heck? This is their error, but somehow I am not entitled to a refund?
View full review
Loss:
$80
Cons:
  • Will charge you for services you did not sign up for

Preferred solution: Full refund

User's recommendation: Don't ever use this company. They will bait and switch you into signing up to the $39.99 a month plan and not the $2.50 question you thought you wre paying for. Customer service will tell you that the charge is nonrefundable. When you ask for s supervisor none will be available.

1 comment
JAreply
Response

Hello Lynda, Thank you for reaching out to us. In checking your account, I see that Customer Service already cancelled your payments on 10/31/2023.

Your payments are showing as 'reversed' on our end. This means that we were able to cancel the transactions before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Company responded
Letetia Ypu
map-marker Brooksville, Florida

Refund She

I am beyond frustrated with your website. I need to speak to a live party is the problem is not been resolved and your customer service line just seems to be an endless loop. Please give me the opportunity to speak to a live party Instead of artificial intelligence
View full review

User's recommendation: The answer would be don’t bother

1 comment
JAreply
Response

Hello, I hope I was able to resolve your concerns on your other posted review. If you still need assistance, please reach out through my contact information. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Joe H Gnh

How many times do I have to do this. Please see my replied

I have done this a number of times? I just need to talk to someone re a charge that should not have been made. Thanks
View full review

Preferred solution: Full refund

1 comment
JAreply
Response

Hello Joe, Your happiness is our priority, so we apologize that we fell short. We've refunded your membership payments.

The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

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