Company responded
Neil R Vum

Resolved: Feel like I go something I did not want

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 19, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 18, 2024
Feel like its a rip off not worth the hassle of calling and having to cancel the credit card esp if you only use it once
View full review

Preferred solution: Full refund

User's recommendation: No way don’t do it not worth the hassle of going through not the persons fault just not worth it

1 comment
JAreply
Response

Hello Neil, We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform.

The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://www.screencast.com/t/57zCVADE I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges.

Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Robyn M Lne

Cannot get a response via text or phonr

JustAnswer - Cannot get a response via text or phonr
Charged thirty dollars for Nothing I had no intention of joining I had to give my info in order to move forward on the sight / I was looking for on line pharmacies
View full review
Loss:
$30

Preferred solution: Full refund

User's recommendation: Watch your back - find an answer on Google because you are being charged for inquiry & will continue to be monthly

1 comment
JAreply
Response

Hello Robyn, I believe this is a duplicate review and that I have already assisted you with your previous review. Please reach out if you need assistance with anything else. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Antoinette N Mkp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam and hidden fees are part of the quick answers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JustAnswer - Scam and hidden fees are part of the quick answers
JustAnswer - Scam and hidden fees are part of the quick answers - Image 2
JustAnswer - Scam and hidden fees are part of the quick answers - Image 3
JustAnswer - Scam and hidden fees are part of the quick answers - Image 4
JustAnswer - Scam and hidden fees are part of the quick answers - Image 5
I was a charged a membership fee that I DID NOT agree too. I want that R599 membership fee immediately! I have cancelled immediately but no refund. Membership cost is hidden. No option given to not join membership
View full review
Loss:
$31
Cons:
  • You loose your money

Preferred solution: Full refund

User's recommendation: Dont be caught with R15 that will be refunded you will loose more money for wanting some help

1 comment
JAreply
Response

Hello Antoinette, We'd like to resolve this for you ASAP. We;ve refunded your payment.

The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Company responded
Faiga Dxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of professionalism/transparency for Experts and Customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

JustAnswer does not respect its customers or Experts. I was an Expert on the platform until I was terminated one morning by random.

The company changed my category credential requirement and said my account had been terminated immediately.

I had no way to contest this and show them my other qualifying credential and years of experience.

They did not warn me or give me notice to verify my other credential, they locked me out of my account immediately and would not allow me to provide further information. They stopped responding to me altogether and left me in the dark about my pending paycheck.

Additionally, Experts are penalized for unhappy customers, yet many of the customers are unhappy because of Just Answers billing practices, which has nothing to do with the Experts, but is used against us and our earnings daily.

My advice is, run don't walk from this company, they are a mess and their customer support is likely overseas, meaning you will not get your issue resolved no matter how hard you try.

View full review
Pros:
  • Good idea and mission
Cons:
  • Poor delivery
  • Management is a mess
  • Have been here for 10 years

Preferred solution: Others to be warned.

User's recommendation: Stay clear because if you have any problems customer support will not understand you.

1 comment
JAreply
Response

Hello, Thank you for reaching out to us & we apologize for your experience. While we appreciate your feedback, you can reach out to our Expert Support for further assistance at expertsupport@justanswer.com.

We strive to give everyone a great experience on our site so please let us know what we can do for you to earn a 5 star rating.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

Company responded
SirJohn W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money taken from account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I notice money is being taken from checking account from United Bank, located in Myrtle Beach, S.C. I dont understand why your company is doing this, but I want it to stop. My account ends with 4885. Meaning I want to cancle, if you say I have an account with just answer.
View full review
Loss:
$46

Preferred solution: Full refund

1 comment
JAreply
Response

Hello John, We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform.

The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE I have refunded the membership charge and verified that your membership has been turned off.

Please let us know if we can assist you further. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Sharon G Nsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Charged $30 for joining because i was ripped off from another company. Now your company said $5 refundable!!!

I DID NOT authorized $30 membership

Still waiting for my refund as promised !!! There's been plenty of time!!

I would appreciate my refund. Thank you...

View full review
Loss:
$30

Preferred solution: Full refund

1 comment
JAreply
Response

Hello Sharon, I apologize for any inconvenience caused. Our records show that you've used our service previously.

When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site. Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time.

If you prefer, you can opt for a pay-per-question instead of the membership. Your payment is shown as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account.

When this happens, the charge will just disappear from your account because it was never finalized. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Esther E Iml

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of membership and refund

JustAnswer - Cancellation of membership and refund

I asked for a sick note from the virtual assistant. The lady said she would connect me with the doctor.

She never said no sick note is provided. She connected me with a doctor. Doctor asked for my symptoms, I told him and said but what I need is sick note.

Then after providing solution to problem I already have. He said no sick note is provided by them.

Thats a rip off.

Now I was charged $66 .

Why? For what? I dont mind the $2 as its a one-time fee. Even though I had my answer , they still decided to provide solution and claim the $2

But the $66 .

Thats not possible. I would like a refund.

Thanks

Ja190193- confirmation number

View full review
Loss:
$68

Preferred solution: Apology

1 comment
JAreply
Response

Hello Esther, I apologize for your experience. We will look into this further.

I see that you have already received a refund and your membership has been canceled.

Please reach out if we can assist you further. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Gregory D Zoy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have tried getting proper answers from them, 12 times Starting in 2008.Till present, Every time i was testing them , To see if there peeple answering the questions , Were actullly certified techs, Most of the qustions i ask had to do with audio equipment hookup, Or i also ask questions about problems with vehicles, I am a a certified electonic engineer, And i also a certified auto body technichian, I work as a autobody tech, For 35 years, And own my own shop, I retired in 2021, but to cut though the chase here, All i can stay about just answer , I can clearly tell that in no means , From the basic questions i was asking ,To get help on , Afer getting answers from these wanabee techs, That they were certified , From the answers i was getting from them , Especially on audio equipment hookup , From the answer i got from these *** , the way they explian ,How to hookup the equipment, You would not begetting any sound out of the speakers, Any one that is actullay certified, Should be able to answer your qestiion right away, Not 20 minutes after you ask it.

View full review
Loss:
$189
Cons:
  • Total scam

Preferred solution: All i can stay, The FTC , Need to put them under investigation for fraud, ANd that they end up be charged , And the owners have to serve a prison term also, and that there shut down permanently.

User's recommendation: Don,t fall for there scam.

1 comment
JAreply
Response

Hello, We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-943-1351 ext. 28

Company responded
Leonard S Bdv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Disappeared, never answered the question.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JustAnswer - Disappeared, never answered the question.
Cost me over $95 and never got my question answered. My expert asked if I mind if he could contact the manufacturer and get back to me. I said OK. Never heard back from him.
View full review
Loss:
$95
Pros:
  • Probably can answer simple questions
Cons:
  • Probably cant answer complex questions

Preferred solution: Full refund

User's recommendation: Look somewhere else.

1 comment
JAreply
Response

Hello Leonard, I apologize for your experience. I have refunded the fees charged to your account.

I hope you can find an answer to your question. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Sarah M Vas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Need my money back

Updated by user Mar 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 06, 2024
I was referred to a helper he told me to send R15 I did so same time my R599 is gone and I never agreed with them about that am not working how am going to pay such lot of money every month I Want my money back
View full review
Loss:
$599
Pros:
  • Crooks

Preferred solution: Full refund

User's recommendation: I did not buy anything but u took my money

1 comment
JAreply
Response

Hello Sarah, I would like to address this issue for you. I've refunded your payment.

The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Company responded
Danielle B Css

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The experts don’t have a clue what they are talking about

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I used this site for vintage jewelry appraisals. I could ask three different experts and get three completely different answers. They dont have any idea what theyre talking about. I have a better chance of figuring it out myself in Facebook groups or with Google lens. What a complete and total waste of money and time!!
View full review
Loss:
$150
Pros:
  • If you need advice about a broken ps4 the guy was ok
Cons:
  • Especially customer service
  • Everything else

User's recommendation: Don’t bother!!

1 comment
JAreply
Response

Hello Danielle, Thank you for bringing this to our attention. Of your three recent questions, it looks like you worked with the same Expert on each question.

I hope you can get the value for your items. If you need to manage your membership settings, please visit our site using this link: https://www.justanswer.com/accounthelp Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Keith B Tvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund

Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology. THEY REFUNDED MY MONEY

Original review Mar 14, 2024
R378 has just been deducted from my account. My name is Keith Bingle. Please explan why this was done.
View full review
Loss:
$378

Preferred solution: Full refund

User's recommendation: Please do not take money from my account. I wrote to Ellen who said she will get a expert to call me. But instead she sends MD something asking for my bank details. I want my money back and do not want to join anything.

1 comment
JAreply
Response

Hello Keith, We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform.

The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://www.screencast.com/t/57zCVADE Your membership fee has been refunded, and I have confirmed that your membership has been deactivated.

If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Andrea S Ivw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.
Get a badge ›

Supporter

Resolved: Charged without permission

I used the service of the JustAnswer website about 2 months ago. I got clarification from a dermatologist for just $1. They didn't offer membership, I didn't even have to register. Since then, money has been taken from my account 2 times, (2×$66) and I didn't give permission for it. I find this method outrageous.
View full review
Loss:
$132
Cons:
  • Charged without permission

Preferred solution: Full refund

User's recommendation: Not

1 comment
JAreply
Response

Hello Andrea, We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform.

The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges.

Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35

Company responded
Maurice King

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DON'T RECOMMEND JUSTANSWER EVER!!!

I saw in an email that you sent to me that you were helping me find legal representation. While I very much appreciate that, I saw that you were recommending JustAnswer.

I have already had my unpleasant acquaintance with JustAnswer and when I see that I am dealing with moneygrabbers of the worst variety, I block all access to them.

I might add that while I lived in Israel (a prolonged nightmare that I wish I could forget), I experienced a divorce there, and as I learned there, once a person contacts a lawyer for representation, up front come the exorbitant demands. With that being the introduction, it will only get worse. There was an organization there at the time that offered mediation services, and while it was not a recognized profession there at the time, that organization's founder handled my case and got me through it with only $200 to pay for everything. $200 is much easier to digest than $10,000, which is what all the lawyers were demanding, and the mediator was able to close the case completely in only three months time; because of the dual court system there, some cases go on for decades, and there was one well-known case in which the husband went to prison for denying his wife a divorce and he ended up dying there many years later of old age.

By then, his wife was too old for having children to be anything more than a daydream.

The founder asked me if I would help her write a book about the work that she did. I agreed, so she gave me the material from her many divorce cases for me to review and to write a book about it all. I did so and the book was published in January 1985. The reason I am writing is because the name of the book was Divorce Your Lawyer.

The book is no longer in print, but I appeared with the founder as well as another mediator in the organization in a talk show on the one existing television channel that Israel had at the time. The result was that tons of calls came in for all three of us in many places in which we had associations. In my case, my supervisor in the bank in which I was employed at the time couldn't handle all the calls coming in, so I had to have the operator tell callers I could not be reached.

After that experience, I became very sensitive to the subject of hiring lawyers, and while I did have three lawyers during my stay there who were very professional and very reputable, they were the exception, not the rule.

Since returning to the United States, I have had only very negative experiences with lawyers; I could go into detail to tell the full horror story, but I will omit that now. Just be aware that a pissed consumer is very likely to end up even more pissed if he/she deals with a lawyer; finding one who is halfway decent is like throwing a penny in a wishing well at best!

View full review
Pros:
  • Very welcome and needed site
Cons:
  • Shameless moneygrabbers

Preferred solution: Just post my review.

User's recommendation: STAY AWAY UNLESS YOU WANT TO BE FINANCIALLY RAPED!!!

2 comments
Guest

All i can stay, It really make me wonder , How they have been in buisiness, As long as they have, That they haven,t been under investigation for fraud, And charged for fraud , and shut down permanently.

JAreply
Response

Hello Maurice, We appreciate you taking the time to share your experience. In checking your account, I see that Customer Service already cancelled your $60 payment on 11/8/2023.

Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

View more comments (1)
Company responded
Sharon G Nsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still waiting for refund!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Charged $30 for joining because i was ripped off from another company. Now your company said $5 refundable!!! I DID NOT authorized $30 membership

View full review
Loss:
$30
Pros:
  • Quick response
Cons:
  • Still waiting for refund that that was offered

Preferred solution: Full refund

User's recommendation: Just beware

1 comment
JAreply
Response

Hello Sharon, I apologize for any inconvenience caused. Our records indicate that you have previously utilized our service.

Upon your recent return, you encountered a Welcome Back message along with pricing details when you submitted a new question. Notably, the pricing did not include the 'join fee' since you had already paid it during your initial membership registration. Our monthly membership provides unlimited question submissions across 100+ categories for 30 days. You have the flexibility to cancel the renewal at any point.

Alternatively, you can choose to utilize our pay-per-question option instead of opting for the membership. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated.

If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-943-1351 ext.35