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you need info do some work look it up or is this round two, but is creeps because thats what you are all of you , everyone and anyone ,who participated in creating another get rich quick on someone elses dime .Theres absoutley nothing that you could or the other...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for reaching out to us about your experience on the site. We're sorry to hear that it sounds like you were unsatisfied with the service you received.Please rea...

#1274941
I WANTED MEDICAL INFO WITH NO CHARGE .THEY BILLED ME $ 38.00 WHEN I DID NOT AUTHORIZE THE $ 5.00 FEE. THAT IS OUTRAGEOUS.IF I HAD BEEN CHARGED $ 5.00 THEN THERE WOULD BE NO PROBLEM. I WENT TO A DR IN INDIA TO GET FURTHER INFO AND SHE DIAGNOSED MY PROBLEM VERY...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for contacting JustAnswer.I'm sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and th...

1.0
I didn't like
  • Not getting any answer and being charged
  • Billing for services i did not use
#1263786
So I asked a question about my laptop. At 7:30 pm. Estimated time to get a response = 8 minutes supposedly. I give up waiting. I get up the next morning to find a response from an expert.... at 2 pm. Okay. I follow the advice and paste my answer. The next day, I get a...
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JAreply
JAreply
Justanswer Verified Representative

Hello,We're sorry to hear that you didn't receive a response as quickly as you had expected. There have been a lot of questions posted to the site recently and we're working t...

1.6
I liked
  • I got one expert who seemed to be able to help
I didn't like
  • I still do not have a solution to my problem 3 days later
  • Rude and condescending
  • Wasted my time
#1258464
I checked with JustAnswer on a computer question. They asked for a $5 "deposit". So I made the deposit, then they wanted me to subscribe to their services. I hurriedly left the site. Found two charges on my credit card, one for $5 and one for $42.00 which I never...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for reaching out to us about your experience. We're sorry for any confusion. Creating the perception that JustAnswer is a scam, or illegitimate is never our in...

#1256152
I felt I was being ripped off when I first authored my complaint on 05/02/18 but need to retract that complaint now. I spoke with their Customer Service Department and was issued an immediate refund to my account in less than 24 hours. I am satisfied it was all just a...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for getting back to us and for updating your previous review.We really do strive to connect every single customer with the best Expert to respond to their conc...

#1247231
I asked a medical question on Web MD which then transferred my question about symptoms to Just Answer. I agreed to pay $5 for the response but got only a textbook answer that was not specific to my question. I suspected something was "off" so I immediately checked my...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for letting us know about your experience. We apologize for the confusion about the payment system.An initial $5 deposit is required at the time the question i...

1.2
I didn't like
  • Being ripped off
#1246063
I asked about a company that I used for making a claim for my insurance. I at first thought that all they would do is check what needed to be done then have a state farm adjuster come out to verify that it's all legitimate. I then find out that this is a contracting...
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JAreply
JAreply
Justanswer Verified Representative

Hello VillainousHaddock,Thank you for reaching out to us about this experience, were sorry to hear that you didn't receive the answer you were looking for.If you are working w...

#1242426
Charged my credit card 45.00 for nothing. This was their Response. We feel a little sheepish Hi, You came to us with a Consumer Protection Law question, and while we tried to find the right Consumer Protection Lawyer for you, it seems we came up short
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thank you for reaching out to us about this. We're sorry to hear that it sounds like you didn't get a response to your question. Typically if you have not received a rep...

1.5
#1237668
I need a programming question answered, something I could not remember ow to execute in Excel. I went on the site and I was under the impression that the question was going to cost me $5.00. The expert text me said they could help...nowhere does it say how much more...
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Anonymous
patricia weitzman

I posted a question about Social Security and also a follow up question. I felt that the expert was giving short answers in order to precipitate more questions and a higher fe...

Anonymous
Simon

Read BEFORE you purchase.

1.0
#1232791
Another party posted to this site for legal advice regarding my sister's trust, of which she is not a party. The site accepted her statements as gospel (while much of it she absolutely knows is untrue) and made no disclaimer in their responses. Their legal advisor made...
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JAreply
JAreply
Justanswer Verified Representative

Hello,Thanks you for reaching out to us about this issue, we apologize for any frustration. The attorneys that respond to customers on the site do not act as their representat...

#1228911