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Contact JustAnswer Customer Service

JustAnswer Phone Numbers and Emails

Toll-Free Number:

  • (800) 943-1351
Call customer service
Send Message

Customer Service:

  • (800) 581-6476
    Membership Cancellation or Termination
  • (800) 509-5721

Media:

  • (415) 366-5455
    Press Inquiries

JustAnswer Emails:

Customer Care
Customer Care
Legal
Privacy Inquiries
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How to Contact JustAnswer Customer Service?

Most Popular Number:

(800) 943-1351
Total calls: 4 767 Issues resolved: 435 Last call: Feb 10, 2025
author avatar
PissedConsumer Reporter

You can contact JustAnswer customer service using their designated customer service phone number at 1-888-587-8220. Available 24/7, JustAnswer customer service teams are well-equipped to assist their valuable customers with a diverse range of topics. This includes learning about the platform, its membership plans, seeking guidance on canceling the membership plans, checking its status, addressing billing and payment matters, and resolving any issues related to your JustAnswer account. The constant availability of JustAnswer contact number ensures that you can obtain assistance anytime - whether you have queries about their services or need help with account-related issues.

You can contact the company customer care via My Account if you have registered on JustAnswer. Visit the official website and log in using your registered email address and password. If you have forgotten your JustAnswer My Account password, click 'Forgot Your Password?' on the same webpage.

Once you are logged in, you can reach out to the JustAnswer tech help. You will also be able to see the history of support you have received when you contact the company. From payments and charges to activation and cancellation of services, the support team is always ready to provide any assistance you need. You also have the option to initiate a live chat with a JustAnswer customer representative. To do so, visit the JustAnswer website and navigate to the Help webpage. You can then click on Contact Us and head to 'Get Help Now', where you can initiate the live chat.

For reaching out to JustAnswer customer support via email, use a couple of designated email addresses: cs@justanswer.com and solutions@justanswer.com. These JustAnswer email addresses are specifically intended to address various aspects of the company's services. Whatever your queries and issues, you can write an email to above mentioned JustAnswer email addresses and have your issues resolved.

While writing the email, ensure you include all the necessary details, including your account details, contact address, and a brief explanation about your issues with JustAnswer. This allows the support team to understand your problems better and respond to you with a potential solution to them. JustAnswer's customer service team will answer all your queries, whether it is about the platform itself, or you are having issues with your membership plans, or billing issues.

JustAnswer Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • JustAnswer Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call JustAnswer is 8009431351. 76% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8005816476.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as JustAnswer may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

JustAnswer Website:

JustAnswer Help Center:

Corporate Office Address:

JustAnswer LLC
38 Keyes Avenue, Suite 150
San Francisco, California 94129
United States

Other Info (opening hours):

Mailing Address:P.O. Box 29045San Francisco, CA 94129

More contact details

JustAnswer Customer Service Reviews

1.5 / 5
Poor
Gary R Byy
I I guess it depends on who you get when calling don't think I have the credentials to login
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

You tell me!,I don't understand having to login! I don't like needing to sign in or login, all I want to do is to talk with a veterinary professional but it now seems like it's taking me and Brandy in a time consuming task just to find out what I'm being charged for the amount of time I was on the phone with Dr Mel Davis DVM on the East coast.
And still needing to call my cr cd Chase if the dollars amount was true.
Just Answer I found that I'm paying $29 plus $5 for the membership, one or the other!

Angelica was nice, and the membership fee is or was $29 and the joining fee was $5, but I didn't yet call Chase as I don't like calling my credit card as it's usually bad news. I thought the Veterinarian who spoke with me, was pretty good, I spoke too much about other things, guess that's my faults, we didn't talk much about my Golden Retriever Brandy, maybe my fault as I was the one bringing up most if the subject matters, but after seeing the negative reviews, I'm possibly inclined to quit, I need to look at whatever that was sent, I just use a smartphone so I wasn't looking for whatever I was sent, if anything was sent. Ratings seem to be mostly good? I never looked at those Google reviews, no time anymore.

Thanks for your concern.

As I'm at many times a pissed consumer because of the many money hungry ones out there. I better not have been charged more than she said!

Read full review
Pamula Dcq
Pleased if problem is solved.

Well said problem solved I would no longer be charged I will know next month because this has been a journey.

Read full review
Soraya S Luu
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This company start charging me after 4 years that I had cancelled my free try out .
They charged me for couple of months and still I am fighting to get one charge back

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Eric H Kkm
Eager to charge you money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

I went on JustAnswer, had to join to ask a question, didn't get a great answer, got charged $43, and forgot to cancel. The next month, when I got charged again, I called in to cancel and ask for a refund, and they refused to refund that $43.

Apparently, they are so desperate for cash that they don't care about customer service. So, I would suggest avoiding JustAnswer like the plague.

Read full review

How Good is JustAnswer's Customer Service?

Lilyanne Vcn
Lilyanne Vcn
Feels Disappointed | Jan 21, 2025

You suck soooo bad. You deserve a negative 300 star rating. All your service does is generate copied and pasted *** Google answers that do absolutely nothing to help your customer.

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Sabryna Auy
Sabryna Auy
Feels Disappointed | Dec 24, 2024

Ad was misleading. Said it was only $5.00 for an answer, then signed me up for a membership. I did not want a membership.

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Soraya S Luu
Soraya S Luu
Feels Disappointed | Oct 18, 2024

The worse possible!!! Never trust this place and never give your credit card info to them !!!

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Jatin Hoa
Jatin Hoa
Feels Disappointed | Jul 19, 2024

Couldn't talk to a live person. Don't have my refund back yet and it's been a week

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Christina Adq
Christina Adq
Feels Disappointed | Jul 15, 2024

They have me a cancelation code but continued to charge my card.

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Yessenia Kug
Yessenia Kug
Feels Disappointed | Jul 02, 2024

Pearl Wilson (AI) is totally useless. Forwarded a concern over dropped applicationas my question to a Real Estate (RE) law attorney. An RE got back to me at 9:30 pm ET, with a text asking about my application issue, nothing about my RE law question. Spoke by phone to Bella (human customer service) yesterday and recommended a call before 4pm today. Still nothing. Cancellation and refund request are next. What a sham!

Read full quote

Summary of JustAnswer Customer Service Calls

7K TOTAL
CALLS
03:49 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JustAnswer?

Activation/ Cancellation Question:

  • “To cancel”
  • “Moneyback and cancel”
  • “Cancel membership”

Payments and Charges Question:

  • “$28 charge”
  • “You will not let me stop the €30 monthly direct debit you are taking out of my bank at”
  • “Credit card charged twice. I only agreed to a $1 charge to be reimbursed. Now there is another charge for $50 . I was on the phone with the guy for 45 minutes and he was not able to help me. I want my money reimbursefd”

Refund Question:

  • “Refund”
  • “Neeing a refund for 2 blankets I never received. I got reimbursed for the membership but I need my money back from the blankets which is 30.00”
  • “Want my money back. Will not pay for something that was compl useless”

Account Question:

  • I don't think I have the credentials to login
  • “Can't reset my password 404 bad request error”
  • “I didn’t authorize any money or membership with you refund my $37 now”

Request for Information Question:

  • “Inquiry”
  • “Speak to a Representative”
  • “Question on a charge”

Staff Question:

  • “Disconue service”
  • “Discontinued service”
  • “I don't know these people, I haven't used the services, I want this cancelled now.”

Product/ Service Question:

  • “Error”
  • “Complaint”
  • “Policy”

Cards Question:

  • “Having difficulty getting acceptance of my card payment”
  • “Someone used my card without .e knowing”
  • “Taking money off card”

Shipping and Delivery Question:

  • “Where is my $35 refund?? It was supposed to be credited to my account by now.”
  • “Because I stillHaven't got”
  • Haven't received my money back it been 2 weeks

Return/ Replace Question:

  • “Incorrect charge”
  • “Return”
  • “Made the change by mistake”

Website/ Application Question:

  • “I have not had anything to do with this website or company for over 12 months, yet they keep taking money out of my account. I want a refund of $129-00 or I shall get in touch with the ACCC. I am an aged pensioner and cannot afford it.”
  • “Submitted application to be just answered team member have not seen a response”
  • “Complaint aginst this application . It take 70 dollars from my account without permission”

Employment Question:

  • “Job openings”
  • “My W-2 was incorrect”
  • “Interested in becoming a JustAnswer expert for Math and Statistics”

Other Question:

  • “Didn't know what was going on”
  • “Refun”
  • “They told me to pay 1euro but they took 45euros so I just need it back pls”

About

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Summary

JustAnswer is an informational web resource providing to seekers the answers from Doctors, Lawyers, Mechanics or one of hundreds of other Experts one-on-one. It is the brainchild of Andy Kurtzig who embodied his wish to have a live expert available on the web in 2003. Since that time JustAnswer has grew to the largest nations website where people from more than 145 countries get answers from experts in many spheres of life. All answers are derived every day, at all hours from a live person, who cares about the positive result. JustAnswer headquarters in San Francisco, CA.

JustAnswer reviews and complaints

JustAnswer is ranked 448 out of 5148 in Media category

Official Company Name

JustAnswer LLC

Founded

2003

Area Served

Worldwide, Australia, Canada, UK, USA, Europe

Payment Methods

VISAPayPalMasterCard

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