Contact JustAnswer Customer Service
How to Reach a Person at JustAnswer
Toll-Free Number:
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1-800-943-1351
Customer Service:
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1-800-581-6476Membership Cancellation or Termination
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1-800-509-5721
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1-888-587-8220
JustAnswer Emails:
JustAnswer Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular JustAnswer Phone Number | 1 (800) 943-1351 |
| Average Hold Time | 00:01:54 |
| Average Calls duration | 3 minutes |
| Most Popular JustAnswer Email Address | solutions@justanswer.com |
| JustAnswer Live Agent Availability | 21% of callers successfully reach a real person |
| Issue Resolution Rate | Low (26% reported full resolution) |
| JustAnswer Customer Service Rating | 3.6 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Activation/ cancellation, refund, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to JustAnswer | First and last name, email or phone number |
How to Contact JustAnswer Customer Service?
Most Popular Number:
| Total calls: 5 548 | Issues resolved: 526 | Last call: Apr 12, 2026 |
Contact Information
JustAnswer Website:
JustAnswer Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:P.O. Box 29045San Francisco, CA 94129
Summary of JustAnswer Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JustAnswer?
Activation/ Cancellation Question:
- “Cancel”
- “Cancel membership”
- “Cancel subscription”
Payments and Charges Question:
- “Charge to my card”
- “Billing dispute”
- “Unauthorized transaction for 40$ on Friday”
Refund Question:
- “Refund”
- “I want a refund for the 18 unopened bottles of burn slim”
- “Wnt my refund”
Account Question:
- “Account”
- “I did not sign up for the prescription stop taking money from my credit card”
- “Moved from Sbcglobal acct to Att account and now all my folders are empty.”
Request for Information Question:
- “To find out why I have been charged $65 on my credit card when I did NOT sign up for this service”
- “I need help”
- “I just want to talk to someone about a attempted withdrawal from my bank account”
Staff Question:
- “Didn’t pitches this service As soon as they said charges are I hung up”
- “I want to discontinue my service. I have canceled twice and I’m still being charged.”
- “Last month I used service and was charged. I got my money back but now I’ve been charged $65 AGAIN! I want my money back NOW”
Product/ Service Question:
- “Want to do a purchase reversal”
- “LG direct drive does not seem the dasher works”
- “Complain”
Cards Question:
- “My bank card is being declined”
- “Card charged fraudulently”
- “Sending dress back. You want $5.00 but you are trying to put &55 on card”
Shipping and Delivery Question:
- “Did not receive a phone call from a mechanic yesterday. But did pay”
- “Did not receive service”
- “Where is my refund?”
Return/ Replace Question:
- “Incorrect charge”
- “To return my money”
- “Return of my money back on my card”
Website/ Application Question:
- “Remove my name from your site”
- “I have not had anything to do with this website or company for over 12 months, yet they keep taking money out of my account. I want a refund of $129-00 or I shall get in touch with the ACCC. I am an aged pensioner and cannot afford it.”
- “Submitted application to be just answered team member have not seen a response”
Employment Question:
- “Job openings”
- “My W-2 was incorrect”
- “Interested in becoming a JustAnswer expert for Math and Statistics”
Other Question:
- “Not sure of what company this is.”
- “Info sur ce compte”
- “Want a refunf”
About
, , ,
JustAnswer is an informational web resource providing to seekers the answers from Doctors, Lawyers, Mechanics or one of hundreds of other Experts one-on-one. It is the brainchild of Andy Kurtzig who embodied his wish to have a live expert available on the web in 2003. Since that time JustAnswer has grew to the largest nations website where people from more than 145 countries get answers from experts in many spheres of life. All answers are derived every day, at all hours from a live person, who cares about the positive result. JustAnswer headquarters in San Francisco, CA.
JustAnswer is ranked 469 out of 6643 in Media category
JustAnswer LLC
2003
Worldwide, Australia, Canada, UK, USA, Europe
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