Contact JustAnswer Customer Service
JustAnswer Phone Numbers and Emails
Toll-Free Number:
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(800) 943-1351
Customer Service:
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(800) 581-6476Membership Cancellation or Termination
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(800) 509-5721
Media:
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(415) 366-5455Press Inquiries
JustAnswer Emails:
JustAnswer Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustAnswer Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustAnswer is 8009431351. 76% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8005816476.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JustAnswer may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustAnswer Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustAnswer is 8009431351. 76% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8005816476.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JustAnswer may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call JustAnswer mainly because of activation/ cancellation, refund, payments and charges.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact JustAnswer is solutions@justanswer.com. 97% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JustAnswer Website:
JustAnswer Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:P.O. Box 29045San Francisco, CA 94129
How Good is JustAnswer's Customer Service?
Summary of JustAnswer Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JustAnswer?
Activation/ Cancellation Question:
- “To cancel”
- “Moneyback and cancel”
- “Cancel membership”
Payments and Charges Question:
- “$28 charge”
- “You will not let me stop the €30 monthly direct debit you are taking out of my bank at”
- “Credit card charged twice. I only agreed to a $1 charge to be reimbursed. Now there is another charge for $50 . I was on the phone with the guy for 45 minutes and he was not able to help me. I want my money reimbursefd”
Refund Question:
- “Refund”
- “Neeing a refund for 2 blankets I never received. I got reimbursed for the membership but I need my money back from the blankets which is 30.00”
- “Want my money back. Will not pay for something that was compl useless”
Account Question:
- I don't think I have the credentials to login
- “Can't reset my password 404 bad request error”
- “I didn’t authorize any money or membership with you refund my $37 now”
Request for Information Question:
- “Inquiry”
- “Speak to a Representative”
- “Question on a charge”
Staff Question:
- “Disconue service”
- “Discontinued service”
- “I don't know these people, I haven't used the services, I want this cancelled now.”
Product/ Service Question:
- “Error”
- “Complaint”
- “Policy”
Cards Question:
- “Having difficulty getting acceptance of my card payment”
- “Someone used my card without .e knowing”
- “Taking money off card”
Shipping and Delivery Question:
- “Where is my $35 refund?? It was supposed to be credited to my account by now.”
- “Because I stillHaven't got”
- Haven't received my money back it been 2 weeks
Return/ Replace Question:
- “Incorrect charge”
- “Return”
- “Made the change by mistake”
Website/ Application Question:
- “I have not had anything to do with this website or company for over 12 months, yet they keep taking money out of my account. I want a refund of $129-00 or I shall get in touch with the ACCC. I am an aged pensioner and cannot afford it.”
- “Submitted application to be just answered team member have not seen a response”
- “Complaint aginst this application . It take 70 dollars from my account without permission”
Employment Question:
- “Job openings”
- “My W-2 was incorrect”
- “Interested in becoming a JustAnswer expert for Math and Statistics”
Other Question:
- “Didn't know what was going on”
- “Refun”
- “They told me to pay 1euro but they took 45euros so I just need it back pls”
About
JustAnswer is an informational web resource providing to seekers the answers from Doctors, Lawyers, Mechanics or one of hundreds of other Experts one-on-one. It is the brainchild of Andy Kurtzig who embodied his wish to have a live expert available on the web in 2003. Since that time JustAnswer has grew to the largest nations website where people from more than 145 countries get answers from experts in many spheres of life. All answers are derived every day, at all hours from a live person, who cares about the positive result. JustAnswer headquarters in San Francisco, CA.

JustAnswer is ranked 448 out of 5148 in Media category
JustAnswer LLC
2003
Worldwide, Australia, Canada, UK, USA, Europe
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