JustAnswer Phone Numbers and Emails

Toll-Free Number:

  • (800) 943-1351
Send Message

Customer Service:

  • (800) 581-6476
    Membership Cancellation or Termination
  • (800) 509-5721

Media:

  • (415) 366-5455
    Press Inquiries

JustAnswer Emails:

Customer Care
Customer Care
Legal
Privacy Inquiries

How to Contact JustAnswer Customer Service?

Most Popular Number:

(800) 943-1351
Total calls: 4 140 Issues resolved: 382 Last call: Mar 28, 2024

What Is the JustAnswer Customer Service Phone Number?

You can contact JustAnswer customer service using their designated customer service phone number at 1-888-587-8220. Available 24/7, JustAnswer customer service teams are well-equipped to assist their valuable customers with a diverse range of topics. This includes learning about the platform, its membership plans, seeking guidance on canceling the membership plans, checking its status, addressing billing and payment matters, and resolving any issues related to your JustAnswer account. The constant availability of JustAnswer contact number ensures that you can obtain assistance anytime - whether you have queries about their services or need help with account-related issues.

How Can I Contact JustAnswer Customer Care via My Account?

You can contact the company customer care via My Account if you have registered on JustAnswer. Visit the official website and log in using your registered email address and password. If you have forgotten your JustAnswer My Account password, click 'Forgot Your Password?' on the same webpage.

Once you are logged in, you can reach out to the JustAnswer tech help. You will also be able to see the history of support you have received when you contact the company. From payments and charges to activation and cancellation of services, the support team is always ready to provide any assistance you need. You also have the option to initiate a live chat with a JustAnswer customer representative. To do so, visit the JustAnswer website and navigate to the Help webpage. You can then click on Contact Us and head to 'Get Help Now', where you can initiate the live chat.

How To Contact JustAnswer Support via Email Address?

For reaching out to JustAnswer customer support via email, use a couple of designated email addresses: cs@justanswer.com and solutions@justanswer.com. These JustAnswer email addresses are specifically intended to address various aspects of the company's services. Whatever your queries and issues, you can write an email to above mentioned JustAnswer email addresses and have your issues resolved.

While writing the email, ensure you include all the necessary details, including your account details, contact address, and a brief explanation about your issues with JustAnswer. This allows the support team to understand your problems better and respond to you with a potential solution to them. JustAnswer's customer service team will answer all your queries, whether it is about the platform itself, or you are having issues with your membership plans, or billing issues.

PissedConsumer Club

Contact Information

JustAnswer Website:

JustAnswer Help Center:

Corporate Office Address:

JustAnswer LLC
38 Keyes Avenue, Suite 150
San Francisco, California 94129
United States

Other Info (opening hours):

Mailing Address:P.O. Box 29045San Francisco, CA 94129

More contact details

JustAnswer Customer Service Reviews

1.5 / 5
Poor
Guest-5540805
Cancellation and refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very poor customer service. I was treated very rudely and got no help at all.

I cancelled service a week ago and in their site they promise full refund. When I talked to them today she was very rude and refused to give my refund.stay away

Read full review
Guest-5448542
You advertise that I would speak to an endocrinologist, and you don't have an endocrinologist
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

they advertised that I could speak to an endocrinologist when they dont even have an endocrinologist on staff. It was very difficult actually impossible to get a refund online.

I chatted with five different people. But once I called customer service was great.

However, this is a bait and switch. And as far as Im concerned, its a scam.

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Connie B Ifc
Charges on bank
stars-rating stars-rating stars-rating stars-rating stars-rating
3.6

Hot charged a membership I signed up for 1.00. But was also charged 46.00 on same day customer service handled it and are sending me a refund. Great service just don't need a membership

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Guest-5352150
Just Answer just … stopped answering!
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I sell art and purchased a monthly membership because its often helpful to get pieces appraised. Most of the appraisers have been great, save for one: Vintiques Valuator.

He appraised an antique Waltham from 1902 that has Abraham Lincoln on the dial for ready for this $50. Luckily I got a second opinion and learned it was worth close to $1,000. In any case, Vintiques Valuator was my appraiser again today, disappointingly. After offering me zilch info on the era of a new piece (sculpture) the type of wood its made of, etc., I rated him one star.

Immediately afterwards, JustAnswer cancelled my membership via text message. Without my participation or consent.
Customer service is a joke. When I called to inquire about this, the womans English was so dreadful I could barely understand a word she was saying. I did manage to get, you went over your limit on questions.

Yet, on their website it clearly states, unlimited questions with a membership. The second call I made, hoping to get someone who spoke better English and could explain this, also spoke broken English. In this call I did manage to hear, this was a system error. Well, do I have a membership now or dont I, I asked her.

I dont know, was all she could tell me. The third call I made today while trying to get to the bottom of this was equally disappointing. More broken English. More reiteration that my membership had been cancelled.

Yes, I know that, I said, but why? On this call I was told by a Chinese woman that my credit card was declined, which was a lie because it was impossible. When I told her so, she hung up on me.
Maybe Vintiques Valuator low ball guy didnt like his third 1 star review and flagged me. Maybe this business is just a hot mess.

Maybe they should have a knowledgeable, transparent customer service crew who speak and clearly understand English. Maybe unlimited service with a membership is a lie (obviously it is). Ill never know. Because no broken English speaker in customer service would stop talking in circles long enough to enlighten me.
Anyway, Im now walking away grateful.

Profoundly grateful. Any business thats this much of a hot mess isnt worth another penny from me.

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How Good is JustAnswer's Customer Service?

Gitty Imn
Gitty Imn
Feels Neutral | Mar 27, 2024

ok didn't get information i needed

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Lannette Ryi
Lannette Ryi
Feels Disappointed | Mar 21, 2024

Bad customer service

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Daniel B Rqi
Daniel B Rqi
Feels Disappointed | Mar 10, 2024

An awful experience and I just want my $45.00 refunded to my account

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MICHAEL P Kbj
MICHAEL P Kbj
Feels Neutral | Mar 06, 2024

Please don't over charge people for your services

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Saba Pks
Saba Pks
Feels Disappointed | Feb 26, 2024

They need to get on the same page with Facebook, get it straight so some one that calls understands what they are getting into.

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Tymesha Amx
Tymesha Amx
Feels Disappointed | Feb 23, 2024

Not happy. Never was told it was going to be a subscription.

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Summary of JustAnswer Customer Service Calls

6K TOTAL
CALLS
04:12 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JustAnswer?

Activation/ Cancellation Question:

  • “Need to cancel membership for Justanwertax”
  • “Want to cancel my membership today”
  • “Cancellation”

Payments and Charges Question:

  • “I was charged after I cancelled membership.”
  • “I was charged $46 and got nothing”
  • “Charged wrong”

Refund Question:

  • “I need a refund.”
  • “Refund”
  • “Refund. Now!!”

Account Question:

  • “Membership”
  • “Took money out of my account”
  • “Don't have account and you took out charges”

Request for Information Question:

  • “About a bill”
  • “Need to know why I was charced 46.oo”
  • “Question about account”

Staff Question:

  • “Service issues”
  • “Customer service”
  • “No service”

Cards Question:

  • “Card still being charged after cancellation”
  • “I won't to know why y'all keep take money off my card”
  • “Because just answer has deducted US$55 from my card”

Product/ Service Question:

  • “Want to talk buy a phone with a technician”
  • “Siri Not Working On My Apple 14 Phone.”
  • “Connect with Aumkar Padiyar”

Shipping and Delivery Question:

  • “Because I stillHaven't got”
  • Haven't received my money back it been 2 weeks
  • “Never received my order”

Return/ Replace Question:

  • “Need the return of my $46..00”
  • “Want money returned”
  • “Because you all are changing me for something I know nothing about”

Website/ Application Question:

  • “I have not had anything to do with this website or company for over 12 months, yet they keep taking money out of my account. I want a refund of $129-00 or I shall get in touch with the ACCC. I am an aged pensioner and cannot afford it.”
  • “Submitted application to be just answered team member have not seen a response”
  • “Complaint aginst this application . It take 70 dollars from my account without permission”

Employment Question:

  • “Interested in becoming a JustAnswer expert for Math and Statistics”
  • “Job”
  • “Employment”

Other Question:

  • “I Need to help people”
  • “Nunya”
  • “I was 38 dollars and all I saw was $1”

About

Summary

JustAnswer is an informational web resource providing to seekers the answers from Doctors, Lawyers, Mechanics or one of hundreds of other Experts one-on-one. It is the brainchild of Andy Kurtzig who embodied his wish to have a live expert available on the web in 2003. Since that time JustAnswer has grew to the largest nations website where people from more than 145 countries get answers from experts in many spheres of life. All answers are derived every day, at all hours from a live person, who cares about the positive result. JustAnswer headquarters in San Francisco, CA.

JustAnswer reviews and complaints

JustAnswer is ranked 119 out of 3631 in Media category

Official Company Name

JustAnswer LLC

Founded

2003

Area Served

Worldwide, Australia, Canada, UK, USA, Europe

Payment Methods

VISAPayPalMasterCard

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