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Hello Elmarie, Thank you for reaching out to us and we appreciate you taking the time to share your experience. We've refunded the membership charge.The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-943-1351 ext 18

Hello Diane, Thank you for contacting JustAnswer and we apologize for any confusion. This is to confirm that the membership was turned off on December 18, 2023. Your account is on a pay-per-question basis. Moving forward, you will not see any recurring membership charges. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Hello Larae, We are committed to doing right by our customers, so we would like to resolve this by providing a refund. You should see the funds on your end in 3-5 business days. Please let me know if you need further assistance. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-943-1351 ext. 55

Hello Saeed, We hear you and will be happy to resolve this concern. We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18

Hello Masyn, Thank you for your inquiry. I checked your account and found that you successfully turned off renewal of your membership. In the future, if you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp You can turn the membership back on when you have more questions, then turn it off again when you are done. Please let me know if you need further assistance. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-943-1351 ext. 55

Hello Nancye, We are very sorry that there was any confusion over the offer that you accepted when you posted your question on the site. I reviewed your account and found that the offer you accepted when you posted your question was for $5 + $35. The $5 is for a sign up fee. The $35 is payment for 30 days of asking questions on the site in any category, where renewal of the membership can be cancelled at any time. JustAnswer is mainly a subscription service, but customers who prefer to be on a pay-per-question basis can cancel the membership and pay as they go, on an individual question basis. For example, the price of the question you posted has a value of $30. Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips: https://www.justanswer.com/help/categories-justanswer In the future we hope that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc. Your $35 payment has been refunded for you. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not see any recurring membership charges. If you would like to reactivate your membership in the future, please send your request to our customer support team at support@justanswer.com. I hope that I have addressed all of your concerns. Please let me know if I can be of further assistance. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-943-1351 ext. 55

Desde JustAnswer lamentamos cualquier inconveniente ocasionado, de seguro debe haber una explicación. Permítanos comunicarle que nuestro departamento de atención al cliente estará encantado de ayudarle. Por favor, envíe su inquietud a informacion@justanswer.es y se pondrán en contacto con usted lo más pronto posible. Usted también puede utilizar nuestro formulario de contacto para enviar su inquietud, solo deberá hacer clic en el siguiente enlace: https://www.justanswer.es/help/contact-us Esperamos atentos a su comunicado. Muchas gracias. Reciba un cordial saludo. Servicio al Cliente de JustAnswer.

Hello Hani, I apologize for the late reply. I checked your account and found that one of our customer service reps refunded the $46 charge on June 3, 2022. You should be able to see the funds on your end by now. If you need further assistance, please don't hesitate to reach out to us at Solutions@justanswer.com or call 1-800-943-1351. Best regards, Meg at JustAnswer Customer Care

Hi Cecil, Thanks for reaching out to us at JustAnswer! To post a question, please visit http://www.justanswer.com. For any other account-related concerns, please provide ANY of the following account information and a brief description of the concern. This will allow us to help you even faster. • Email address • Order Number • Phone Number. Or you may reach out to us at solutions@justanswer.com or 1-800-943-1351. Regards, Van, JustAnswer Customer Care For further assistance please contact us at: Solutions@justanswer.com or 800-943-1351

Hello Jamey, Thank you for letting us know. Let me resolve this for you. Please reach out to us at solutions@justanswer.com or 1-800-943-1351 along with the information you used when you signed up. This way, we can process your refund. Regards, Van, JustAnswer Customer Care For further assistance please contact us at: Solutions@justanswer.com or 800-943-1351

Hello Daniel, Thank you for contacting JustAnswer. I apologize for any inconvenience, but you have contacted JustAnswer, an online, third party, question and answer service. It appears that you were trying to contact ANZ Bank. You will need to contact them directly for assistance. If you meant to contact JustAnswer, please let me know how I can further assist you.