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I just paid my $5 deposit but never got an answer. I want my money back.

My oder number is 16718413537. I trusted JustAnswer. After I waited about 30 minutes another person asked me what my problem was. I told her twice and also gave her my Order Number.

She said she would return me back to the specialist. Nope. Another person came on. AND wanted me to put another $5 deposit down.

No Help At All. Then when I went back to Just.Answer I could not unless I paid another $5. Very very frustrating.

If Just.Answer sees this review I would appreciate my $5 back. That would be nice.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 1 public responses to the review from Oct 08, 2016.
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JAreply
#1224749
Justanswer Verified Representative

Hello Paulette,

Thank you for getting in touch with us about this recent Experience. We're sorry to hear that the Expert that you spoke with was unable to assist you.

In looking at your account, I can see that you were able to contact Customer Support and that we have processed a full refund for the charges.

I will reach out to you privately to discuss any further details about your account.

Let us know if you need any further assistance.

Regards, Adam

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