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I logged into Just Answer, from South Africa on 24th September, 2017, to request a once-off answer to a question, for which I received a most unsatisfactory response. I paid for this service, using my credit card.

I did not request to take up Membership to Just Answer. There have been a further 3 additional Just Answer membership withdrawals from my account, withdrawn without my consent. I did not sign anything to join any Just Answer Membership.

See below - a promotion for free membership for life- which I did not respond to or join. I expect the Just Answer Company to refund me in full, the amount of R 1, 200.00 , deducted from my account without my consent for the subsequent withdrawals on the following dates: 1 October, 2017 R 400.00 31 October, 2017 R 400.00 1 December, 2017 R 400.00 Total to date: R1,200.00

Reason of review: Problems with payment.

Monetary Loss: $95.

Preferred solution: Full refund.

JustAnswer Cons: Being ripped off and underhand withdrawals without consent.

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Agostino Ium

They are as underhanded as business come. They got me as well even though I had cancelled the automatic subscription immediately after asking my one time question.

They said without a screenshot of my cancellation they could not refund me because well basically...they didn't believe me ! Who takes a screenshot of every thing they do online ???

Helen F Ipe

They took me for at least $235. Ruined my credit. Sneaky heartless individuals.

Latroya Qui

These are thieves and fraudsters.Nothing more.They deducted membership fee that i didn't agree to.Crap

Guest

I did not ask any question, never give number of my bankcard and even was deleted without any note every month for 44 Eur till I discovered it! Refund they "promise" only 3 months!

Lost:88 Eur. So pure robbing!

Guest

just answer takes advantage of people and i want t refund

Guest
reply icon Replying to comment of Guest-1843927

I am going to make sure I use my membership by asking a million questions for my own entertainment purposes.

Guest

Please my account was debted R599 on Saturday after. Please i did npt authorize it and did not get any assistant. It must be refunded in full

Alyssandra Qoh

I want a refund yโ€™all are no help at all

Guest

I want to cancel my trial and get a refund, they made it very had to cancel- been trying for 1/2 hour

Guest

these people are experts at ripping people off it is so bad the best way and appropriate word to use is THEFT they steal our money but juist you try to get a refund. try contacting the complaint line you will get a message saying the complaint line is full .

and you cannot even leave a message. what a con

Guest

On 28 November 2018 I contacted JUSTANSWER for technical help with accessing my TREZOR. I paid a deposit of $5.00 using my VISA Card (Deposit 180072**** US) Before I could engage with your technician I was called away to attend to an emergency.

I switched off my computer before leaving. On 3 December 2018 I was billed $48.00 (TECH HELP 180072**** US) without resolution of my problem. I am agreeable to paying the deposit of $5 but not to the charge of $48.

I would appreciate a refund of the latter amount. Dr Edward Tan

Guest

I have tried to figure out how to get a refund from you repeatedly.

Guest

I am Jack Griffin I did not give Just Ask permission to withdraw money from my account I want full refund today the payment is pending and I told not to pay this46.00.thank you

Guest

Cancel this bogus membership immediately and refund the 28.00 you took out of my acct or will turn this over to the fraud dept. at my bank. CC To Eric Stokes ATTY

Guest

Justanswer.com I will be contacting my Bank and filing FRAUD CHARGES ON YOUR COMPANY for withdrawing funds from my bank account without Prior AUTHORIZATION

Guest

Yes, would like a full refund, reporting you to better business bureau.

JAreply
Response

Hi there,

Thanks for letting us know about this billing issue, we're sorry to hear that you were unhappy with the response from the attorney that you spoke with, normally in those cases Customer Care can find another Expert that can work with you to fill in any gaps in the information you were seeking.

It also sounds like you may have opted into the membership program by mistake. We can definitely get that taken care of and get those refunds processed as soon as we are able to locate your account.

Since PissedConsumer does not supply companies with information about customers who post reviews and will not allow you to reply to our private messages, you will need to contact our Customer Care team directly.

Please reach out to us by email at support@justanswer.com or by phone at 1-925-418-3893

Let us know if you need anything else and we're here to help. Sincerely, Adam Roesel - Customer Care Supervisor

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