JustAnswer
JustAnswer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustAnswer 1.6 star rating from 737 reviews; consumers mostly dissatisfied. 14% would likely recommend.
Key Takeaways for Future Customers
- Many JustAnswer reviews warn about unexpected billing and recurring subscription charges.
- Ask about membership terms up front and insist on written confirmation for cancellations.
- Expect to request a refund via support if charged unexpectedly.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and unauthorized charges.
- Reports of difficulty reaching live customer service and canceled memberships still billed.
- Perceived high price level and confusing discounts or offers.
Positive Feedback
Scattered reviews note a single satisfactory interaction, but positive reports are rare.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustAnswer 1.6 star rating from 737 reviews; consumers mostly dissatisfied. 14% would likely recommend.
Key Takeaways for Future Customers
- Many JustAnswer reviews warn about unexpected billing and recurring subscription charges.
- Ask about membership terms up front and insist on written confirmation for cancellations.
- Expect to request a refund via support if charged unexpectedly.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and unauthorized charges.
- Reports of difficulty reaching live customer service and canceled memberships still billed.
- Perceived high price level and confusing discounts or offers.
Positive Feedback
Scattered reviews note a single satisfactory interaction, but positive reports are rare.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel my subscription
I used them once in December, and they've been charging me ever since. I do not want them.
I will never use them again! Avoid them at all costs.
- Easy access
- Getting charged monthly for a one time service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langley, British Columbia
Resolved: Scammed me out of $95.00
Company fixed the issue and I have been provided with full refund.
The company just offered me a refund. Glad they finally realized what I was saying
Was chatting with Prime Video about a technical problem; apparently, they use a company called Just Answer. In the chat, I was told to go to Just Answer, and for a $5.00 refundable fee, I could chat with a technician.
But instead of getting charged and refunded $5.00, I was charged $95.00.
Tried to get a refund, but even with proof of conversation, they refuse to refund. Will take it up with the credit card.
- Useless
Preferred solution: Full refund
User's recommendation: Stay very far away
Hello Donna, I'm glad your issue has been fixed. If you still need assistance, please contact JustAnswer, visit our site, and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laval, Quebec
Extra subscriptions pay
I didnt accept for the extra subscription fee. I only wanted to use it for one time as they mentioned and they made me pay the 90$ extra I didnt ask for.
- Quick answer
- Unwanted subscription
Preferred solution: Full refund
User's recommendation: Do not subscribe for even one answer.
Hello Hans, We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
Duluth, Minnesota
Cancelled membership and am continuing to get charged
I am pissed. Why are you still charging me when I have received emails verifying my account is cancelled?
- Cheaters
Preferred solution: Full refund
Hello Carol, We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
Columbus, Ohio
They just stole 79.00 dollars from me for a question. Thought they were Peacock..
- Rep charged $70 for a service I agreed to $5 for and did not want a technician.
- The user did not want a technician but was charged anyway.
I went online to speak with a Rep. from Peacock.
A lady named [PERSON_NAME] stole 70.00 dollars for question. When I only agreed to pay 5.00 for the service. I also told her I did not want to speak to a technician. She took my money anyway supposedly for speaking with a technician.
I feel like I was robbed by gun point. I thought she was a Peacock Representative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: They have fraudulently charged my credit card for over $520 now and when I call them, they cannot help me they hang up on me. Hang up on me. Who can I call?
- Charged $65 monthly for eight months (about $520).
- I canceled, but charges continued.
- Support refused refund; I will contact my credit card.
Company fixed the issue and I have been provided with full refund. They paid me back almost $700 in charges.
It took me about seven hours of dealing with them, reporting them and threatening to sue them. Just stay on them. They had actually hung up on me six times.
I reported them to every government agency that I could report them to to consumer affairs to everything. I had found on my government page that they had a lawsuit pending against them so I also use that information and told them that I will join the lawsuit or I will start my own lawsuit against them.
I hope thats not showing up my e-mail. Oh thats not showing up she cant help me she said I said I just canceled the membership with you guys through my credit card number now youre telling me that you cannot reimburse me anything because I dont show up in your system. How are you charging me a monthly fee if I dont show up in your system. I am so livid right now.
I dont even know what to do. I dont even know what to do. I guess Ill have to contact my credit card company. I just dont know what to do at this point.
I am really pissed off. They hung up on me five times today five times I am pissed.
I am really pissed. I have never been treated like this by any company ever thats taking your *** money.
Preferred solution: Full refund
User's recommendation: Stay as far away from these people this company of just answer whatever they are stay as far away from them as you possibly can. Everybody needs to check their credit card statements go through things don’t sign up for anything even if it says for five dollars an answer it’s not it is the biggest freaking scam out there right now. .
Hello Kim, We apologize for any inconvenience. To contact us, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to assisting you. Regards, Bella JustAnswer Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
I don't have an account and they keep trying to get money from me.
I keep trying to tell you this company is trying to get money from me I don't have an account and and don't want to have them keep trying to get it.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Marcos, Texas
I was charged $70.00 to dispute my refund.
- Temu refund requested; transferred to Just Ask Lawyer.
- A $70 charge for disputing the refund; plans to contact BBB and close Temu account.
After I had requested a refund from Temu, i was told that I was going get a call from someone from Temu to discuss the refund. I was transferred over to a Just Ask Lawyer.
I spoke to someone , she did the refund , but then I was charged $70.00 for the call to dispute my refund. What the *** would you charge $70.00? The customer has a right to know that they will be charged $70.00 to dispute the charges. I will contact the Better Business Bureau.If I don't get my money refunded from this Just Ask Lawyer company.
This is considered fraud because you don't advise anyone about what's going to happen. I am closing myTEMU account and will warn all my friends on Social media about this.
User's recommendation: My recommendation to future customers is to really do research on the companies that you're buying from online because they throw in expenses that we're not aware of and then they end up overdrafting the accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys overcharged me
I was overcharged for a service, and they told me it was one price, and then they charged my account with a different price.
Preferred solution: Full refund
We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would give them a zero if I could.
advertised $5 question to dispute a charge. I was charged $70.
tried to dispute the charge and they wanted my card # to charge me for that question as well.
Tried calling through pissed consumer and got auto voice telling me I had no charges to dispute
rate them -0. scamming and misleading
- Very deceptive marketing copy on website
Preferred solution: Full refund
User's recommendation: don't reply
Hello [PERSON_NAME], We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, [PERSON_NAME] Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I did not authorize subscription
- Intuit problems; questioned TurboTax.
- Told tax help would cost $5 and be refundable; later charged $45 membership and cancelled with a refund.
Company fixed the issue and I have been provided with settlement agreement. Called the company and spoke to an AI telephonic program.
I was assured I would get a full refund. I received a text confirming my account that I did not sign up for was cancelled and I would be refunded the account fee. I was in my Intuit account trying to download TurboTax. I thought I was communicating with someone from my Intuit account.
I don't know how to avoid getting scammed when you are in a supposed reliable account and you think they are helping you. I agreed to pay a refundable $5, if they could not answer my question.
The next day I was greeted with a non-refundable S45 .membership fee. I never knew I was communicating with JustAnswer.
I don't understand how this company is in my Intuit account. It was disingenuous; I was told for expert tax help I would be charged five dollars, and it was refundable if they didn't answer my questions. Today I received an email indicating that I was charged a $45 membership fee.
I finally found the phone, which is AI, and was told the membership was cancelled and I would get a refund. The robot person did this with no problem.
- Business crooksl thought i was talking to turbo tax
Preferred solution: Full refund
Hello Yvonne, I am sorry for the experience and we would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Hazel JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waco, Texas
CANCEL! CANCEL! CANCEL! NOW! TOO...
cancel! cancel! cancel!
now!
too expensive!!
cancel! cancel! cancel!
$65???
wth!!
I'll never use this service again!!
- Took my money
- Too expensive
Preferred solution: Full refund
User's recommendation: DONT DO IT!! TOO EXPENSIVE!!
We’re here to help! Please head over to JustAnswer and click on Help from the homepage.
After that, click on Contact Us to reach out.
We look forward to hearing from you! Best, JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Why am I being charged $33.53
Company fixed the issue and I have been provided with full refund. A refund was issued. Contact v Just Answer directly.
The process of getting help is very confusing. Be prepared to deal with Just answer via the Chat box.
User's recommendation: Be patient with Just answer
We’re here to help! Please head over to JustAnswer and click on Help from the homepage.
After that, click on Contact Us to reach out.
We look forward to hearing from you! Best, Julie JustAnswer Customer Care Team
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgend, County Borough Of Bridgend
Money grabbers
- Charged £38 by a merchant despite not being a member.
- After a refund, charges continued; a £39 debit from April is owed, with details.
I asked 1 question for which I paid 50p so why were JA taking £38 from my bank account every month? The bank suggested I have a new debit card so I did and had a refund of £38 but checking today I saw JA had taken another £38.
How did they know about my new debit card and the numbers and other details? I spoke to someone in the bank who advised me to contact them. I was not a member, ever.
There is another debit owed to me in from April £39,. I have the details.
- One question answered correctly with 50p charge
- Take my money even while i am not a member
Preferred solution: Full refund
User's recommendation: Be very wary,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nijmegen, Gelderland
I see see two debits from my creditcard...
- Debits of 65 (April) and 60 (May) billed without consent.
- I want a refund and cancel the subscription.
- The website is blocked by antivirus.
I see see two debits from my creditcard account: one of 65 in April and one of 60 in May. I never wanted any subscription to this company and my crditcard company tells me to email them first. But I can't even go to their website because my virusscanner won't allow my to (talking about red flags!).
How can I get my money back and cancel this subscription?
User's recommendation: Never get involved with Justanswer! They are scammers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niort, Deux-Sèvres
Prelevementsuspect sur mon compte
Il serait bon de parler français. Je vais déposer plainte pour prélèvement sur mon compte de 35 euros tous les mois. Je ne comprends pas.
Preferred solution: Full refund
Bonjour, Bien que le français fasse partie des langues prises en charge (avec l'anglais, l'allemand, le japonais et l'espagnol), nous n'avons actuellement aucun agent francophone disponible. Cependant, nous utiliserons DeepL (https://***/translator) pour comprendre vos messages en français et y répondre.
N'hésitez pas à nous écrire en français. Nous veillerons à ce que votre message soit traduit et traité avec la plus grande précision possible. Nous sommes là pour vous aider ! Rendez-vous sur JustAnswer et cliquez sur « Aide » depuis la page d'accueil.
Ensuite, cliquez sur « Nous contacter » pour nous joindre. Nous avons hâte de vous lire ! Cordialement, L'équipe du service client JustAnswer ------------------------------------------------ Hello, While French is one of our supported languages (along with English, German, Japanese, and Spanish), we currently do not have a French-speaking agent available. However, we will be using DeepL (https://***/translator) to help us understand and respond to your messages in French.
Please feel free to write to us in French. We will ensure your message is translated and addressed as accurately as possible. We’re here to help! Please head over to JustAnswer and click on Help from the homepage.
After that, click on Contact Us to reach out.
We look forward to hearing from you! Best, JustAnswer Customer Care Team
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We’re here to help! Please head over to JustAnswer and click on Help from the homepage.
After that, click on Contact Us to reach out.
We look forward to hearing from you! Best, JustAnswer Customer Care Team