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I THINK THEY HAVE HACKED MY COMPUTRER & THEY CHARGED ME $50. Do not use any of their sites and they have then under every site I have visited. I sent them an email on their site say that they were probably in violation of FCC laws. DO NOT UAE THEM. I am contacting my...
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JAreply
JAreply
Justanswer Verified Representative

Hello,I'm sorry to hear that you came away with this feeling in using the site. It sounds, like you had indicated, that you were looking for another website when you came to o...

3.0
I liked
  • Paying for having my time wasted
I didn't like
  • How they still go into your account and take mone
  • I think they are crooks
#1167298
On 1st Jan I had reason to ask for assistance to transfer all data from my old computer to my new computer Being completely computer illiterate when I came across the justanswer site I thought that this would be ideal. I logged in and explained what I wanted. I was...
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JAreply
JAreply
Justanswer Verified Representative

Hello,We're very sorry to hear about your disappointment with using the site and that your expectations were not met.We would be happy to take a look at what happened here and...

#1165199
1st they didnt disclose they were a paid service, 2nd my 1st credit card wasnt accepted on 3 tries, another card was accepted, 3rd the expert responded only to the initial question and not to followups, 4th the customer service claimed the expert was offline when she...
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JAreply
JAreply
Justanswer Verified Representative

Hello Steve,Thanks for letting us know about this, we apologize for any frustration that you might have experienced. It sounds like you really hit upon a billing issue when po...

1.4
#1153507

Justanswer - Money taken without approval

Justanswer
#1169158
I have been charged US $64 by JUST Answer for something that I have o idea what is actually is I dont recall authorising a sale so have I been duped? Glenda Thomas Chisholm ACT Australia I have nothing else to add. {{REDACTED}}
Comment
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Justanswer - Not helpful at all

Justanswer
#1166930
1.5
Details
All this site wants to do is add charges for every action they offer. The tech who was almost certainly not in or from US, didn't even seem to understand the issue. Wish I would have read reviews first.
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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website

Justanswer - I got ripped off

Justanswer
#1111808
1.0
Details
My Gmail quit working .so I call these guys and gave my credit card and five dollars. I never talk to anyone . The next thing I know . They took $42 out of my checking account. I never authorize that.I didn't have $42 in my checking account.so I got a $34 overdraft . My bank charges five dollars a day to be overdrawn . It takes 3 to 5 days to get my money back plus the $34
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Justanswer - Do they help or are they a ***

Justanswer
#1071408
1.0
Details
These guys ethics need to be totally scrutinised. The content of the web site the promises and the charges. Very very unethical.
Comment
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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
We have just received our bank statement and we have been billed for services we did not receive from you $5.00 and $29.00 for something you did not fix, we had to get a technician to come to the house to fix the problem that that you were suppose to fix we are not...
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JAreply
JAreply
Justanswer Verified Representative

Hello Valda,Thanks for letting us know about this experience. We definitely agree that you shouldn't be paying for a service that you didn't receive and we'd like to work with...

I didn't like
  • Paying for and not recieving
  • Being scammed
#1150565
I was looking for the Australian Local Government Ombudsmen and found JustAnswer, which came up with the website banner 'Australia Ombudsman'. I should have checked further down my own Google search - mea culpa! Anyway, I posted the question and received the message...
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1.0
#1144111
I logged into Just Answer, from South Africa on 24th September, 2017, to request a once-off answer to a question, for which I received a most unsatisfactory response. I paid for this service, using my credit card. I did not request to take up Membership to Just Answer....
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JAreply
JAreply
Justanswer Verified Representative

Hi there,Thanks for letting us know about this billing issue, we're sorry to hear that you were unhappy with the response from the attorney that you spoke with, normally in th...

I didn't like
  • Being ripped off and underhand withdrawals without consent
#1141218
Hi I put a question on my Computer and was connected with Justanswer and charged $5.00 US and $ 25.00 US for sending me some advice No problems. Then I was charged $ 62.00 US for Membership ?? I told them I don't want a membership ? Reply 30 day waiting ? 30 Day's went...
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christine16
christine16

Hi, Jack: Christine16 from New South Wales. I just had a run in with these people and after consultation with the ept Fair Trading, rang them back and told them to stump up ...

JAreply
JAreply
Justanswer Verified Representative

Hello Jack,Thanks for reaching out to us about this. I'm sorry for the confusion about the billing. Using the information you've provided here we haven't been able to locate a...

#1141087
Logged from Germany into the german Justanswer page for an information about rent increase. Did provide the whereabout and the expert's reply was in fact a closed-ended question I was unable to answer because of the implicit required juridical knowledge. I didn't went...
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I liked
  • Crook
I didn't like
  • Page is self triggering the user satisfaction
#1140778
I had upset stomach for 6 days or so. Sent info to "Just payup!!!" Dr replied asked questions, I give details and explain I had similar issue 10 years before. Dr replies and agrees problem is likely to be the same. (By the way IT WAS NOT) Each reply was CHARGED. AN...
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Anonymous
14485041

The only resolution was achieved so far is my bank have stopped the vile company takung more money for MONTHLY MEMBERSHIP.I hope I never ever asked for the $+30 monthly fee to...

JAreply
JAreply
Justanswer Verified Representative

Hello user14485041,I'm sorry to hear that you weren't able to get the assistance that you needed. It sounds like the charges you described may be tied to an error with your ac...

#1135958
I submitted a question and then I signed up for the service on the condition that this was a one time only charge and that if I asked another question that I would pay the technician an AGREED PRICE Not a price that he decided on. I never agreed to the added price of...
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Anonymous
Cherri Perez

Regarding Horryfying I am happy to report that my issue with just answer was resolved I had a chat which seemed to be more effective then the phone I am getting a full refund ...