JustAnswer
JustAnswer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustAnswer has a 1.6 star rating from 710 reviews and largely negative sentiment; only 14% would recommend.
Key Takeaways for Future Customers
- Read charges carefully; many JustAnswer reviews warn the $5 prompt can lead to a membership charge.
- Expect difficulty with refunds and cancellations; contact your card issuer if needed.
Negative Feedback / Risk Areas
- Frequent billing surprises and alleged unauthorized recurring charges.
- Refunds often requested and contested, causing customer complaints about subscriptions.
- Limited reachable customer service and hard-to-cancel memberships.
Positive Feedback
Some customers found individual experts helpful and occasional issues were resolved when refunds were issued.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustAnswer has a 1.6 star rating from 710 reviews and largely negative sentiment; only 14% would recommend.
Key Takeaways for Future Customers
- Read charges carefully; many JustAnswer reviews warn the $5 prompt can lead to a membership charge.
- Expect difficulty with refunds and cancellations; contact your card issuer if needed.
Negative Feedback / Risk Areas
- Frequent billing surprises and alleged unauthorized recurring charges.
- Refunds often requested and contested, causing customer complaints about subscriptions.
- Limited reachable customer service and hard-to-cancel memberships.
Positive Feedback
Some customers found individual experts helpful and occasional issues were resolved when refunds were issued.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Refund
- - Requesting a refund for the last 3 days.
- - No lock cabinet has been submitted to my bank.
- - Please respond and confirm you will get back to me.
Then you are trying to get my refund for the last 3 days. I have no lock cabinet submitted to my bank.
Can you please give me some type of response? So I know what to do from here. I think this is ridiculous that you took the money out.
Anyhow, please confirm that you will get back to me. No way.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langley, British Columbia
Resolved: Scammed me out of $95.00
Company fixed the issue and I have been provided with full refund.
The company just offered me a refund. Glad they finally realized what I was saying
Was chatting with Prime Video about a technical problem; apparently, they use a company called Just Answer. In the chat, I was told to go to Just Answer, and for a $5.00 refundable fee, I could chat with a technician.
But instead of getting charged and refunded $5.00, I was charged $95.00.
Tried to get a refund, but even with proof of conversation, they refuse to refund. Will take it up with the credit card.
- Useless
Preferred solution: Full refund
User's recommendation: Stay very far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laval, Quebec
Extra subscriptions pay
I didnt accept for the extra subscription fee. I only wanted to use it for one time as they mentioned and they made me pay the 90$ extra I didnt ask for.
- Quick answer
- Unwanted subscription
Preferred solution: Full refund
User's recommendation: Do not subscribe for even one answer.
Hello Hans, We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: They have fraudulently charged my credit card for over $520 now and when I call them, they cannot help me they hang up on me. Hang up on me. Who can I call?
- - Charged $65 monthly for eight months (about $520).
- - I canceled, but charges continued.
- - Support refused refund; I will contact my credit card.
Company fixed the issue and I have been provided with full refund. They paid me back almost $700 in charges.
It took me about seven hours of dealing with them, reporting them and threatening to sue them. Just stay on them. They had actually hung up on me six times.
I reported them to every government agency that I could report them to to consumer affairs to everything. I had found on my government page that they had a lawsuit pending against them so I also use that information and told them that I will join the lawsuit or I will start my own lawsuit against them.
I hope thats not showing up my e-mail. Oh thats not showing up she cant help me she said I said I just canceled the membership with you guys through my credit card number now youre telling me that you cannot reimburse me anything because I dont show up in your system. How are you charging me a monthly fee if I dont show up in your system. I am so livid right now.
I dont even know what to do. I dont even know what to do. I guess Ill have to contact my credit card company. I just dont know what to do at this point.
I am really pissed off. They hung up on me five times today five times I am pissed.
I am really pissed. I have never been treated like this by any company ever thats taking your *** money.
Preferred solution: Full refund
User's recommendation: Stay as far away from these people this company of just answer whatever they are stay as far away from them as you possibly can. Everybody needs to check their credit card statements go through things don’t sign up for anything even if it says for five dollars an answer it’s not it is the biggest freaking scam out there right now. .
Hello Kim, We apologize for any inconvenience. To contact us, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to assisting you. Regards, Bella JustAnswer Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I did not authorize subscription
- - Intuit problems; questioned TurboTax.
- - Told tax help would cost $5 and be refundable; later charged $45 membership and cancelled with a refund.
Company fixed the issue and I have been provided with settlement agreement. Called the company and spoke to an AI telephonic program.
I was assured I would get a full refund. I received a text confirming my account that I did not sign up for was cancelled and I would be refunded the account fee. I was in my Intuit account trying to download TurboTax. I thought I was communicating with someone from my Intuit account.
I don't know how to avoid getting scammed when you are in a supposed reliable account and you think they are helping you. I agreed to pay a refundable $5, if they could not answer my question.
The next day I was greeted with a non-refundable S45 .membership fee. I never knew I was communicating with JustAnswer.
I don't understand how this company is in my Intuit account. It was disingenuous; I was told for expert tax help I would be charged five dollars, and it was refundable if they didn't answer my questions. Today I received an email indicating that I was charged a $45 membership fee.
I finally found the phone, which is AI, and was told the membership was cancelled and I would get a refund. The robot person did this with no problem.
- Business crooksl thought i was talking to turbo tax
Preferred solution: Full refund
Hello Yvonne, I am sorry for the experience and we would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Hazel JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
Newark, Ohio
Resolved: Without notice, the "ask a question for $5" turned into a monthly subscription for $38.50.
- - Paid $5 to ask a question, later billed $38.50.
- - I did not knowingly sign up.
- - The expert Adam Electric was competent.
Company fixed the issue and I have been provided with full refund. Complete refund sent to my credit card. Their AI chat bot accepted my reasoning.The $5 for a question was really a fee to subscribe to a $38/month service whether you use it or not.That was not explained in the $5 offer.There was no acceptance of the $38/month charges.The referral to an electrician was professional and convenient.It was the baiting that was wrong.
I did not knowingly or definitively sign up for a subscription.
The expert I asked questions, Adam Electric, was competent.
If the legal terms buried the $38.50, the $5 offer for a question was the scam. I read things carefully and would have seen the hidden charge. Here is their statement in FAQ:
"In most circumstances, when you use JustAnswer, you're signing up for a monthly membership-based service that gives you ongoing access to professionals. You will be charged a one-time join fee and also a monthly fee for use of the platform*.
Both fees are charged upon sign up, but the monthly charge will recur unless you cancel. You can cancel anytime prior to future billing periods to avoid future charges."
- Electrician was real
- No punctuation allowed here they offer answers to questions for 5 dollars but that is the application fee for a monthly subscription for 3850
Preferred solution: Full refund
User's recommendation: JustAnswer charges you $5 to subscribe to a monthly fee of $38.50.
Hello Kenneth, I am sorry for the experience you had with our site. We would be happy to help you out!
To contact JustAnswer, please visit our site and click on Help from our main page. From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Hazel JustAnswer Customer Care Team
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Stole my $5
- - Paid $5 for an online expert referred by USPS.
- - Each rep asked for more tech steps; I'm not tech-savvy.
- - They told me to call USPS tomorrow.
I was trying to resolve an issue with USPS and was told to sign a form and pay $5 for an expert online. So I foolishly did, as it was the USPS referring me.
I fully explained the issue over and over again to each person, each so-called expert, down the line. Every one of them wanted me to jump through all kinds of tech hoops. I am not a techie!
Finally, they told me just to call USPS tomorrow. Stealing my $5.
- Run you around in circles
Preferred solution: Full refund
User's recommendation: DO NOT BELIEVE USPS WHEN THEY TELL YOU TO PAY $5
Hello Dani, We apologize for any inconvenience. To contact us, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rugby, Warwickshire
On 14th February 2026 I looked at your...
- - Paid £7 on 14 Feb 2026 to ask a question; did not proceed.
- - Charged £38 on 17 Feb and 17 Mar without permission; cancel subscription and refund £76.
On 14th February 2026, I looked at your website with a view to asking a question and paid £7. I then decided not to proceed.
I did not knowingly agree to take out an ongoing subscription, but nevertheless, you have taken a payment of £38 on 17th February and 17th March without my permission.
Please cancel my subscription with immediate effect and please refund the sum of £76 as soon as possible. Please do not force me to take this matter any further.
Preferred solution: Full refund
User's recommendation: Do not use this website
We’re here to help! Please head over to JustAnswer and click on Help from the homepage.
After that, click on Contact Us to reach out.
We look forward to hearing from you! Best, Julie JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling Issue
- - Billed for a monthly charge after the account was to be closed.
- - The account was to be closed with no further charges, causing trust concerns.
Just Answer billed me for a monthly charge on an account that they had previously agreed to close with no further charges. I can not in good faith use this company again as I have a trust issue with them.
Preferred solution: Full refund
User's recommendation: Be sure you understand and get any "agreements" in writing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Charged for a membership I did not authorize
They advertise for $5, and when you get through to someone, you are charged $65. Total scam! Never again.
- You get a person
- You get put in a subscription without knowing you bought one
Preferred solution: Full refund
User's recommendation: Don’t use it!
Hello Eve, Thank you for bringing this to our attention and I am sorry for the experience you had with our site. We would be happy to help you out!
To contact JustAnswer, please visit our site and click on Help from our main page. From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Hazel JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized reoccurring charges
- - The support was fine and helpful.
- - There is a recurring $29/month charge I wasn't told about.
- - I have no account or email with JustAnswer.com.
The expert support was fine; I have no complaints. In fact, they were very helpful.
Unbeknownst to me, this isn't a one-time charge. There is a recurring charge of $29.00 per month. I was never informed of this. I have no registered account or email with JustAnswer.com, yet they are charging me monthly.
Checking their homepage, there's no mention of a contract or recurring fee. All these scams are really getting old.
- Experts were competent and very helpful
- No mention of a contract reoccurring fee or membership
Preferred solution: Full refund
User's recommendation: The expert support was fine, I have no complaints. In fact they were very helpful. Unbeknownst to me this isn’t a one time charge. There is a reoccurring charge of $29.00 per month. I was never informed of this. I have no registered account or email with JustAnswer.com, yet they are charging me monthly. Checking their homepage, there’s no mention of a contract or reoccurring fee. All these scams are really getting old. Beware.
Again $29 for a membership what the *** are they charging me repeatedly $65 a month for on a membership that has been used one time back in June 2025 $65 a month they’ve been charging me. My fault for not opening my statements, cause they pay everything online but I’m still entitled to some type of reimbursement and the woman just hung up on me so I don’t think that their customer service is very friendly either the woman hung up when I asked for reimbursement she said we don’t give reimbursement and hung up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dyersburg, Tennessee
I was charged 70 dollars by yall for...
I was charged 70 dollars by y'all for nothing, read several social platforms about some of y'all's fraudulent charges!
- Many
Preferred solution: Price reduction
We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Julie JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Unauthorized transaction for 40$ on Friday
I had a unauthorized transaction and I believe who I spoke to was Ethan, he helped me was very kind and patient, and monies was refunded, thank you .
- Dnt caree
Preferred solution: Full refund
User's recommendation: Use this company fast easy going and gets results
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrogate, North Yorkshire
Traceybond3862 @***.com
Need to cancel my account and get my money back today. Please get in touch now.
I hope you help with this. They took 60 to 70 off me, so I want it back.
- Not getting back to you
Preferred solution: Full refund
Hello Tracey, We would be happy to help you out! To contact JustAnswer, please visit our site and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me money and I WANT MY MONEY BACK
Please refund me my money y'all took and still trying to charge me, and there is no number to call now. Thank you.
- Guy i talk with was ok attitude wise
- Is justanswer themselves
Preferred solution: Full refund
User's recommendation: They will charge you and keep trying to take from your account
Banning, California
Resolved: Cancel any services and refund the services you charged but I did not order for $65
- - Cell phone dysfunction pulled me from the answered.com app.
- - Refund within 24 hours or authorities will be notified; BBB will be contacted.
The cell phone dysfunction took me away from the app for just answered.com. This is crooked, and if you do not refund my money within 24 hours, I will be notifying the authorities.
I don't have anything more to say. I don't have anything more to say. I don't have anything more to say.
I will be contacting the Better Business Bureau. I don't have anything more to say.
- Miss you use your credit card
User's recommendation: Do not ever do business with this company they lie about how they’re gonna use your card
Hello Shadiamond, Thank you for bringing this to our attention and I am sorry for the experience you had with our site. We would be happy to help you out!
To contact JustAnswer, please visit our site and click on Help from our main page. From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Hazel JustAnswer Customer Care Team
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Hello Donna, I'm glad your issue has been fixed. If you still need assistance, please contact JustAnswer, visit our site, and click on Help from our main page.
From there, click Contact Us to send us a message.
We look forward to hearing from you! Best, Bella JustAnswer Customer Care Team