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I used this company once and actually got good info to tell an incompetent plumber how to fix a boiler. Then I found out the small print signed me up for a membership.

Had that reversed. Got info later from an arborist who charged me whhatever he wanted, an outreageous fee, which was reversed. I was searching for a certified arborist and was directed to this company who now has a computer generated assisstant who answers all questions with two answers, the last of which is after you pay a downpayment, your expert is waiting to answer the question you gave the assistant. I asked for a.

Certified arborist.

The credit card page said, my expert, a urologist, was waiting. I almost wanted to pay to see my answer.

Reason of review: Poor customer service.

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JAreply
Response

Hello,Thank you for getting gin touch with us about these experiences, we're sorry to hear that you're unhappy with the service. It appears that there might be a misunderstanding of how the service works that is causing this dissatisfaction.

We'll try to clear up some of that confusion.The membership is a once a month fee that allows customers to post multiple questions to all of the different Experts that we have working on the site, Doctors, Lawyers, Veterinarians, and even arborists. The membership program acts a bit like insurance, even if you don't use it every month, it's still there when you need it when these questions arise.If you choose not to participate in the membership program, but would still like to use the site, you must pay for each question on a one off basis. The value of the question depends on the category in which the question is posted but the value typically ranges from $25 to $70.It also sounds like you got to interact with Pearl Wilson, our bot that lives on the homepage. Pearl Wilson is not an Expert, and does not answer questions.

Instead, she gathers important details that the Expert will use later to answer your question.

She will also route you to the payment page after the appropriate information is gathered, so that you can post your deposit and have the question posted. Just remember, all questions are still answered by a certified human Expert.If you've got any other questions about the site or how it works, please reach out to our Customer Care team at support@justanswer.com or by phone at 1-800-509-5721 and we're happy to help.Regards,JustAnswer Customer Care

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