Justanswer - Was charged extra fee without consent
Asked a question to a vet, was informed i had to pay 5, i paid with my cc.Was forwarded to a vet, she answered my question and then we disconnected.
I look on my bank statement and see two separate charges 5 and 15. I look more into their policy and it says you can pick the value you want to pay for your question. I was never given that option. I thought it was $5.
Info was good, would have used again but now i dont trust them. I went to check and i had a membership.
Not sure how that happened either.I cancelled it before they deducted more money.
This person wrote the review because of problems with payment of justanswer vet from Justanswer. Reviewer claimed that he or she wants Justanswer to read this review and look into the issue (if any).
The most disappointing in user's experience was being charged and not authorizing it. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Justanswer for you to read. This information may help you with your purchase decision.