Justanswer - Why is my Pioneer plasma TV now incompatible on HD with Sky
My question was:
I have a Pioneer PDP R06FE 42" Plasma HD TV. When I first bought it in 2008, it worked beautifully on HD (via an HDMI cable) then in 2010, I got a message saying that it "does not support HDMI" and I had to reconnect via a SCART lead and therefore am unable to receive HD. We have tried changing the frame rate between 720 and 1080 on both Sky and Pioneer control panel but we cannot get the two to lock together. Who's fault is this? Sky or Pioneer. I was charged £22 by Just Answer but have no way of knowing if I ever received an answer. I certainly wasn't emailed. Incidentally, neither Sky nor Pioneer have answered.
How do I contact them to see if they have an answer? I have asked the question on Google but cannot find a satisfactory answer. I need to know where I stand in law so that we can make a proper, reasoned, complaint.
Monetary Loss: $36.