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2.7

I used the site to get a professional's opinion about issues I was having with my dog. I got a satisfactory answer and paid the suggested fee of $5 on 3/15/18. Like

I thought that was the end of it.

I went over my bank statements for the month of June and found a $29 membership charge. I called and asked for a refund and got it. Clapping

Today, I check my bank statements and found two more charges of the same $29.00 membership fee beginning on 4/25/18. Shocked I feel like a fool for not checking sooner, but I also gave the benefit of the doubt to justanswer. Sad I did not think they were scammers.

I haven't visited the site since I had my question answered. There wasn't any verbiage that said there was a membership fee, nor would I have agreed to a membership/monthly fee.

I want my money back!! Wtf

Reason of review: Deceptive Billing Practices.

Monetary Loss: $58.

Preferred solution: Full refund.

JustAnswer Pros: I got one expert who seemed to be able to help.

JustAnswer Cons: Being ripped off.

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JAreply
Response

Hello,Thank you for contacting JustAnswer and I'm extremely sorry for any frustration we may have caused you.It sounds like you accepted a free trial of our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service.

It is evident that you did not intend to continue with the membership after the trial ended, and we'd like to look into this for you, but we will need you to contact our customer care team so that we can locate your account.Again, please accept our apologies for any inconvenience this may have caused. I'm sure that we'll be able to resolve this issue to your satisfaction.Please contact me if there is anything else I can help you with.Regards,JustAnswer Customer Care

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